Yours rights when buying online in the UK

The Office of Fair Trading has published the rights you have when buying products from UK shops on the Internet. Below are rights published by the Office of Fair Trading on their web site,

  • clear information about the goods or services offered before you buy
  • written confirmation of this information after you have made your purchase
  • a 'cooling off' period during which an order can be cancelled without any reason and a full refund made
  • a full refund if the goods or services are not provided by the date you agreed. If you didn't agree a date, then you are entitled to a refund if the goods or services are not provided within 30 days.

There are cases where these additional rights do not apply

  • financial services such as insurance or banking
  • online auctions - be careful when buying at online auctions because auctioneers, unlike other sellers, can refuse to accept responsibility for the quality of the goods they auction. Read the conditions of sale with care. But, unless the seller is a private individual, the standard terms of the contract set out in the Unfair Terms in Consumer Contracts Regulations 1994 still apply.
  • vending machine purchases
  • contracts involving the sale of land
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