Reviews
Posted on 23 / 08 / 2004
So far i have been a customer of Phones 4 U for around three and
a half years. I know they make a lot of annoying ads for the tv,
but at least their shops arent as bad. From reading my latest cataogue
they state they are part of the Caudwell Group.I got my first phone
from dial-a-phone but was then transfered to Phones 4U as my service
provider. For the three and a half years i have been with them I
cannot fault them at all. In this time they offered some of the
cheapest contracts I have found when searching the high street,
and when phoning their customer service and going along to my local
store the service has been second to none. I also like the fact
that their itemised billing is very good.
User Rating - 
Darren
Posted on 18 / 08 / 2005
Boy did I make a mistake when my contract with Project Telecom
on Vodafone reached it's 12 months expiration point. I decided to
take out a new contract (still with Vodafone), but didnt to save
some cash and look around for a good tariff from another provider.
I went down to my local Phones 4U store in Lincoln. As is standard
in these stores I was quickly approached by a salesman, and he did
seem a bit too pushy for my liking. I would go as far as saying
he was arrogant, pushy and partonising. I finally decided I had
had enough of the sales tactics with this brand and went back to
Vodafone Retail. I may have paid a little more, but the service
is top notch and friendly.
User Rating - 
Mike, Lincoln
Posted on 10 / 11 / 2005
I'd heard and read quite a bit of bad press about this company.
I watched a bbc2 programme following the sales team and it wasnt
pretty. But from my personal experience I have to disagree. Maybe
I am just lucky my local store is good one, back in september after
i bought my Ericsson it had developed a battery problem. I then
quickly took it along to my local Weymouth branch, and have to say
wasnt looking forward to it. I imagined they would soo be fobbing
me off with excuses and that it was my own fault etc. On the contrary
the staff were very helpful and fixed the problem on the spot. They
didnt even have to send the handset away leaving causing me to be
without a phone for a few days. During the whole time they were
helpful and friendly. a big thumbs up.
User Rating - 
Colin, Weymouth
Posted on 18 / 08 / 2005
I bought a phone for my daughter on the 11th of November as a
Christmas present, took it home wrapped it up and you guessed it
didnt work on Christmas day. Took the phone back to the shop, they
said because it was past 28 days the warrenty had kicked in and
the phone had to be sent off to be repaired. I explained I hadn't
used it, and it had just been wrapped up, as it is now the 19/01/2006
and my daughter is still without her phone. Why is it this firm
is so crap, and I would not go near the shop again. Warrington Branch
User Rating - 
Karen
Posted on 25 / 05 / 2006
We started a new contract about 6 months with phones 4u.
The sales boy explained everything to us, but he failed to
tell us that the contract was for 18 months which we were
led to beliwve was for 12 months. This is what we wanted if
we new it was for 18 months we would not have signed the agreement
which we did not read. We had 2 contracts as we were sitting
in the shop we noticed that the sales people were all rushing
to serve any pretty girl that came into the shop. I'm not
happy, we will not go near the shop again if anybody from
phones 4u read this we would like a 12 months contract from
the shop, which was Chichester Sussex.
User Rating - 
nigel
Posted on 30 / 05 / 2006
I bought a Motorola V3i from Phones 4U in Kidderminster
on 13th May 2006. On the 22nd May 2006 the phone developed
a huge crack across the screen. I had not dropped it. I had
put it in the glove compartment of my car whilst at a funeral,
the temperature in the glove compartment was within the limits
set out by the handbook. When I went back to Phones 4U in
Kidderminster on the 27th, they told me that I was lying,
I must have dropped it and the only way it was going to be
fixed was if I paid a £50 excess as part of my
insurance. Not only that, but as part of the package I had
a Bluetooth headset which didn\'t switch on although I had
charged it as per the instructions. When I also bought this
up the manager told me I must not be doing it properly. Which
I assume means being a girl makes you totally inept at pressing
the button on the front. Avoid this company like the plague.
User Rating - 
Sara
Posted on 06 / 09 / 2007
I visted a phones 4 u branch wanting to find a cheaper contract
than my current one, immediatly i was approached by a very pushy
over friendly salesman. I explained that i wasnt using all my 500
texts and 500 mins on present contract and wanted a lower one that
was more affordable about £25 per month.The salesman scribbled
on abit of paper and then asked me alot of stupid pointless questions
that quiet frankly were none of his business!The other sales people
were standing around either talking on their own mobiles or slagging
off customers!!I was in the shop for an hour and a half after 5
phones calls and endless pushy over friendly sales waffle i left
in a daze with a new phone and a contract that was far more than
my current one, 750 mins and 3000 texts at £47 inclding VAT
to be procise!!!!They would give me £150 to pay of my current
contract but it was upto me to sort that out, and my insurance was
more even though i has specified i wanted the same as already paying.
Having given it some thought and having looked on vodafones website
at cheaper more realistic deals i am going to cancel the contract
with phones 4 u. Dont think the salesman will be so friendly this
time?!! My advise is to steer clear of this place. Phoners 4 u Chichester
branch.
User Rating - 
kare powell
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