|
Posted on 07 / 07 / 2003
Packard Bell IMEDIA
The Imedia is a great computer for the family and for games due
to the 128mb ATI Radeon 9200 Graphics card installed. Luckily these
days you can buy a pc without the monitor, due to the fact I already
had a 17 inch monitor I was able to buy the Packard Bell Imedia
base model. I also got the Dixons coverplan because it guarantees
things such as free repairs or replacement and Dixons claim the
issue will be solved quickly and efficiently, completely free of
charge. I was very satisfied with my transaction at Dixons. The
order process went smoothly and the check out was just as easy.
I also have to say that I have not tried the CD burner as of yet,
but my daughter will be teaching me how to use it because she has
lots of cd's already of her favorite music.
User Rating - 
Steve Knowles, Gateshead
Posted on 12 / 07 / 2004
Packard Bell IMEDIA
Pc world have a good selection of products at reasonable prices,
my biggest gripe about them is customer service,I took out there
extended warranty,@ a cost of £300 over three years sounds
good at the time but when my monitor went down after 13 months they
wanted to take my old monitor away and exchange it with a sub standard
reconditoned monitor,and a make i have never heard of,it took me
nearly 4 weeks to get a monitor that was similar to the one i had
before,in the end they did not take my old monitor away and i had
it fixed for £10 the only thing wrong with it was a internal
fuse costing 60p.The staff are not well trained in customer support
and most time i have to go to the customer suport desk you can be
passed by several staff who will totaly blank
you, i have also found that there knowledge of the products is very
poor or they purposely mis lead you to spend more,One instance was
a chap infront of me wanted to transfer data on his hard drive to
disk he asked a member of staff and there reply was it would be
easyer if he brings in his pc and they would transfer it for him
at a price of i think £20, other than that he could buy some
wireless transfer system at £80+
I still buy products from pc world but they need to get some proper
training for there staff on customer service and product knowledge
Customer service - 
Value - 
Product choice - 
Write a Review
|