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Visit - npower
Description - npower site has a quote online system and allows
to switch supplier online.
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My experience with npower and their customer services began around 3 years ago when I moved into my current home
Well to begin with I signed up with the dual fuel deal, but within days I was contacting their customer services as Npower were unable to trace my request of wanting a gas supply. They thought I had only signed up for an electricity supply. Anyhow they agreed to change me to the dual fuel and it seemed to go ahead without any issues.
Well that was until I had my first bill arrive for my gas. The first was a whooping£1236.89, after telling them it was a mistake the next was not much better at £923.54. Finally after much time spent on their customer line it was reduced to £52.53. Which I am sure was around about the correct amount.
The problem seems internal communication in the company between the gas and electricity departments. So dual fuel customer can run into difficulties.
I have saved a few quid over my regional suppliers or British Gas, but the hassle wasn't worth it and I would not recommend switching over.
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