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npower
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Home > Energy Suppliers >> npower | |
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npower site has a quote online system and allows to switch supplier online.
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Reviews Posted on 11 / 05 / 2006 I've had four people cold calling on my door step, promising
huge saving when I transfer my electricity and gas bills to
Npower. Each time I've never had a coherent explanation of
all the costs and the responses from the sales person to my
question are far from clear. I asked for some further information
to be sent in the post. The salesman told me to sign a form
to receive this leaflet, as I read the form it was a was an
agreement to use Npower, not a request for information. I
have no idea about their product, but their sales tactics
stinks. User Rating - Posted on 02 / 07 / 2006 My experience with npower and their customer services began around 3 years ago when I moved into my current home Well to begin with I signed up with the dual fuel deal, but within days I was contacting their customer services as Npower were unable to trace my request of wanting a gas supply. They thought I had only signed up for an electricity supply. Anyhow they agreed to change me to the dual fuel and it seemed to go ahead without any issues. Well that was until I had my first bill arrive for my gas. The first was a whooping£1236.89, after telling them it was a mistake the next was not much better at £923.54. Finally after much time spent on their customer line it was reduced to £52.53. Which I am sure was around about the correct amount. The problem seems internal communication in the company between the gas and electricity departments. So dual fuel customer can run into difficulties. I have saved a few quid over my regional suppliers or British
Gas, but the hassle wasn't worth it and I would not recommend
switching over. User Rating - |
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Overall design
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9 9 |
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| Summary of npower | ||||||
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They always have sign-up rewards, on 26/07/06 they were offering a £60 annual discount when you switch to npower. Contact Details ----------------------------------------- PO Box 93 Email: helpline@npower.com
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