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Description - Lastminute has won awards such as the Investor Relations
Award 'Best Travel Site' and Web User Reader Awards 2002.
Posted on n/a
I booked then had to cancel a hotel room with Lastminute in January 2006.
I accepted the £20 cancellation charge and was informed that the remaining money would be refunded.
5 months later, despite repeated promises Lastminute still haven't
returned the money. They have amongst other errors lost my details,
not returned phone calls, pretended they have made phone calls or simply
forgotten to do something. It is impossible to get throught their automated
system to talk to anyone. I can never contact the same person by E-mail
twice and thre is no mechanism for complaint that allows me to get past
the useless personnel in the first place. The website is specifically
set up to prevent complaints being effectively lodged. They are an absolutely
incompetent bunch or probable liars. I shall be ensuring that no member
of my company ever uses their services again.
Harvey
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Posted on n/a
Lastminute.com sent me a discount voucher for being a regular customer.
Tried to use it when booking my fourth short break with them, but their
system ate it up and wouldn't complete my booking. I have emailed them
five times about it without getting a single reply. I have written to
them, Recoded Delivery, and still nothing. In ten weeks of complaining
I have not had a single response back from them.
suew
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User - n/a
