Lastminute has won awards such as the Investor Relations Award 'Best Travel Site' and Web User Reader Awards 2002.

• Go now - Lastminute

Posted on 20 / 09 / 2004

Over the last few years most of you will be aware of all the hype surrounding lastminute.com. Maybe for all the wrong reasons such as their loss making record, and complaints that always seem to plague most large travel companies. My experience booking holidays with lastminute has been much more positive, with the website always being a useful resource for me when planning a holiday in either the next few weeks or days. It really does contain many good bargains. If havent already guessed by the name Lastminute lists tens of thousands of late deals for flights, hotel / holiday home accomodation and your basic holiday packages. You can find all this using their using a easy to navigate interface. It's all simple to browse. You also get destination guides and travel tips. Overall it's a well laid out website with good service and deals.


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Greg, Liverpool

Posted on 29 / 09 / 2005

As an idea for a website Lastminute.com is a great idea. In practice however they just havent managed to carry this off. Firstly ive found the site fantastic with a search engine allowing you to find holidays, hotels, flights. My experience is much worse, when I ordered my mum and dad 2 theatre ticket vouchers I was informed they would arrive in post by 23rd maybe 27th. This was a 3 month period they had to sort everything out correctly. We got the tickets on the 27th March, luckily just in time still. I wasnt impressed and wont use them again.

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Amy, London

Posted on 26 / 06 / 2006

I booked then had to cancel a hotel room with Lastminute in January 2006.

I accepted the £20 cancellation charge and was informed that the remaining money would be refunded.

5 months later, despite repeated promises Lastminute still haven't returned the money. They have amongst other errors lost my details, not returned phone calls, pretended they have made phone calls or simply forgotten to do something. It is impossible to get throught their automated system to talk to anyone. I can never contact the same person by E-mail twice and thre is no mechanism for complaint that allows me to get past the useless personnel in the first place. The website is specifically set up to prevent complaints being effectively lodged. They are an absolutely incompetent bunch or probable liars. I shall be ensuring that no member of my company ever uses their services again.

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Harvey Unwin

Posted on 25 / 08 / 2006

Lastminute.com sent me a discount voucher for being a regular customer. Tried to use it when booking my fourth short break with them, but their system ate it up and wouldn't complete my booking. I have emailed them five times about it without getting a single reply. I have written to them, Recoded Delivery, and still nothing. In ten weeks of complaining I have not had a single response back from them.

User Rating -
suew

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Lastminute is probably the best known travel website in the UK, known for it's low cost cheap holidays and flights online.

One of the best known and first travel booking websites in the UK.

Address - 4 Buckingham Gate, London, SW1E 6JP
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