Home > H Samuel
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Samuel
Description - Few will have missed the shop front of this well
known jeweller, based in most small towns and major cities.
Posted on n/a
I had a problem with a watch i bought from them and all i can say is i've never seen service like it! the staff were rude and unhelpful. Basically they didnt want to know! i will definately not be using them again!!
CM
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Posted on n/a
I agree with the previous reviewer. Having bought a watch at H. Samuel I took it back after the casing broke where it holds the wrist strap. The shop manager accused me of having damaged it! The worst and rudest customer service I have ever come accross.
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Posted on n/a
They might be very accommodating initially but any problems with your order and they turn on their completely unhelpful, don't-want-to-know, flippant, arrogant, aggressive attitudes. I have absolutely no faith in any thing they say as it changes every time I phone them. Ranks as one of the worst customer service experiences ever.
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Posted on n/a
Clear well laid home page is attractive and easy to browse. Plenty of offers to wet your appetite like an Accurist Watch with over £100 saving. Was £199.99 down to £79.99.
I also went into their high street shop a couple of days ago, browsed around but did not buy and have to say I recieved a good and friendly service.
The only problem I find with jewellers is the pressure you feel as soon as I go into the shop, there is nowhere to hide and you are always under the scrutiny of a sales assistant and they are all pushy. The shop I went into was at Meadowhall shopping centre and I did notice that all of the watches were in a separate section from the jewellery - so they did do a good job of allowing me to find what I was looking for.
After a couple of minutes browsing I was pretty much dead set on the watch I wanted, the problem was I was sure I good save more if I bought online so I didn't want to buy in-store. I knew it's a little cheeky doing this and so when I was asked by a member of staff if I wanted the watch I had to come up with a lame excuse to my embarrassment. The shop assistant still gave me a 15% off voucher if I ever came in again.
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