Few will not have visited this well jeweller based in most small towns and major cities.

• Go now H Samuel

User Rating -

I bought a Citizen watch from their home pages offer with a rrp of over £150 and came with a considerable discount. Not the fault of Hsamuels but it was a shoddy piece of work, the metal scratched easily and after a few months the face of the watch fell off. I did not bang or knock the watch heavily either if your thinking that. Because I paid online, live rural and long distance from a shop it was a real ordeal sending it back to be replaced. They had to send it manufacturer etc and the whole thing took many weeks. I would not buy again from the Internet because the returns process just stinks.

By User - n/a

User Rating -

Clear well laid home page is attractive and easy to browse. Plenty of offers to wet your appetite like an Accurist Watch with over £100 saving. Was £199.99 down to £79.99.

I also went into their high street shop a couple of days ago, browsed around but did not buy and have to say I recieved a good and friendly service.

The only problem I find with jewellers is the pressure you feel as soon as I go into the shop, there is nowhere to hide and you are always under the scrutiny of a sales assistant and they are all pushy. The shop I went into was at Meadowhall shopping centre and I did notice that all of the watches were in a separate section from the jewellery - so they did do a good job of allowing me to find what I was looking for.

After a couple of minutes browsing I was pretty much dead set on the watch I wanted, the problem was I was sure I good save more if I bought online so I didn't want to buy in-store. I knew it's a little cheeky doing this and so when I was asked by a member of staff if I wanted the watch I had to come up with a lame excuse to my embarrassment. The shop assistant still gave me a 15% off voucher if I ever came in again which was great.

They have a particularly good range of Accurist, going up from £40, it seems they stock the midrange brands like them and citizen and rotary.

I reckon that Accurist are ideal for daily wear however and look smart. I don't want thousand quid on my arm to snatched off it by a mugger. It's also a good shop for buying as a gift for somebody, because they have a gift wrap service. Delivery was within 48 hrs when I ordered and I couldn't find cheaper elsewhere except eBay, but you never know if they are fake from that site. It's all good except the pressure environment when visiting rl store.

By User - JP Morris

User Rating -

I had a problem with a watch i bought from them and all i can say is i've never seen service like it! the staff were rude and unhelpful. Basically they didnt want to know! i will definately not be using them again!!

By User - CM

User Rating -

I agree with the previous reviewer. Having bought a watch at H. Samuel I took it back after the casing broke where it holds the wrist strap. The shop manager accused me of having damaged it! The worst and rudest customer service I have ever come accross.

By User - n/a

User Rating -

They might be very accommodating initially but any problems with your order and they turn on their completely unhelpful, don't-want-to-know, flippant, arrogant, aggressive attitudes. I have absolutely no faith in any thing they say as it changes every time I phone them. Ranks as one of the worst customer service experiences ever.

By User - n/a

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9

The home page is clear and concise, with plenty of half price offers to attract customers to buy online.

Address -
Telephone - 0845 609 2000
Email -