If things go wrong

What happens if things go wrong when buying products over the Internet ? Well the Office of Fair Trading web site says "you have the same rights as when buying by telephone, mail order or any other method of distance shopping."

To find out how to complain, who can help, taking it further and going to court, then please visit the Office of Fair Trading.

They should beable to give you best advice possible and also give you very useful advice before shopping on the Internet from UK based web sites and companies.

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