Freemans catalogue, mail order company

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90% of the time I can't even get onto the website. I thought this problem would've finished now that Freemans' website has recently had a makeover. That's the only problem I have with it.

Vanessa

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1. ordered a robotic toy on website.. was charged different price on statement

2. they didnt take off 20% for 1st order!!

3. item was faulty, called customer services who assured me another would be sent out. THIS DIDNT HAPPEN!

4. Arranged a courier to collect 3 times they didnt. I ended up staying home all day for nothing!

5. i threatened to throw away the item and then it was collected!

6. didnt recieve another 1 because i was over credit limit! was not advised of this when i called.

i have now cancelled the account... i will never use them again!!

amir

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i have used freemans for the last five-six years always sang their praises. but this Autmn/ Winter 2008 feels like the company is losing its rappor. i ordered about £800 worth of goods, items been delayed up to three weeks.

- countless items that were sent were of the wrong sizes.
- ordered a chunky knit polo neck jumper £35 received a standard knit polo and was being charged the same price, can get them from primark for tenner.
- the only item i kept was a bra for £18.
- three times delivery has been arranged only the couriers have come but only to deliver more items but not to returns
-informed one courier to come to work address after 9pm, its now 2.30pm no show and no response from his mobile.
- the service has been unbeliveably shoddy, i think i will just keep quiet now and not hype on about them so much!!!!

mandy

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