Home > Direct Line
Visit - http://www.directline.com/
Description - You can get a quote at the Direct Line motor insurance
web site and look for things such as third party and fully comprehensive
cover.
Posted on 10 / 10 / 2005
I first signup online with Direct Line because they offered 10% for
doing so online. As I drive a performance car this was quite a saving.
Since then I have renewed my policy with Direct Line for 2 years. The
only thing i've noticed is that Direct Line were by far the lowest when
i started with them, but the margin with other companies seems to be
much lower now. I did find one company £30 cheaper last year (Elephant),
but for 30 quid I just couldn't be bothered with all the hassle of changing.
But even for newly qualified drivers, like recently my 18 yr old son,
his cheapest quote was still from Direct Line, with the policy cheaper
than with First Alternative. Despite the margins closing in on Direct
Line, my experience is still very positive.
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Posted on 05 / 10 / 2005
I have used Direct Line for a number of years, and also always they had very competitive premiums. This is where my good experiences end with Direct Line. Recently my car was written off and trying to make a claim with these guys was frustrating due to the extremely poor customer relations. After weeks off pursuing them with the claim we resorted to to ringing them daily to move the claim along. This as you can imagine produced a great deal of stress, which wasnt helped by Direct Line taking 50 minutes to answer a customer call. I am still waiting on Direct Line as we speak, very disappointed.
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Posted on 22 / 10 / 2005
I have had to call upon Direct Line twice in an emergency. First when
i had a breakdown in Scotland, while trying to get home to Swindon.
And secondly while breaking down on the M4. Both times Direct Line answered
the phone quickly, sorted me with a trip home. And even on the Scotland
trip they managed to get my car back. Which i thought was superb. All
in all an excellent service, maybe you can find cheaper options around
for the younger driver, but i prefer the security of a major company
to cheaper cover. For customer service they are number 1.
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Posted on 13 / 11 / 2006
I currently have my car insurance, my house contents insurance and
my car loan with them. They are very competitive and efficient until
you test their customer service. I was recently hit by a driver who
did not stop, I followed him, recorded his details and I have a witness.
Direct Lines inept and painfully slow actions are incredibly frustrating.
Two letters to their Customer Service Director, complaining about poor
customer service, sent 33 days ago have not even received an acknowledgement.
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