Datakits

Posted on n/a

I have seen this review but after trying Datakits.co.uk for 3 orders now I have found their service to be excellent. I hope the other anoymous review got their problem sorted but they havent updaed us :(

User Rating -
User - Mat Davis

..........................................................................

Posted on n/a

They have not given a contact number also they do not respond to the email to sent to them on the email id mentioned on there site. I happened to shopped on this site and found some problem at the time of making payment. To my surprise the transaction had taken place from my bank and there was no order mentioned on site. When tried to tell bank about the same they said money has been debited to datakits.co.uk.

Fortunately I could find out there contact number (somebody like me must have kept it in review) and could talk to them. They accepted the fact that there was some problem in server. They said they have not received payment since bank had declined the same.

Now when I inquired in bank they say the transactions are still in pending status and if bank had already declined it, it will get credited to my account again. But till then that amount of money is locked.

I hope it will get released soon and I get my money back.

I believe when there is any site is created to sell goods online they should provide there contact number so that consumer can immediately contact them and resolve their issues.

Also I observed that the response of emails which they is the only way to contact them is very poor rather is worst ever I have seen.
Any normal merchant acknowledge emails come from there registered users at least.

I still have hopes to get my money back. But I am writing to you so that there should some improvement on this site.

User Rating -
User - Anonymous

..........................................................................

Posted on n/a

Don't touch these people. Same comments as the other customers: no goods, no answers to e-mails, no help from the phone number above. I'm trying to take steps to cancel the transaction, which, of course, went through straight away.

User Rating -
User - Yvonne

..........................................................................

Posted on n/a

I finally did hear from the company by e-mail, apologising for the delay. My goods did turn up eventually (to my surprise). Of the two items ordered, one is fine and the other was incorrect. I e-mailed to request an exchange and this time got a next-day answer. I returned the incorrect item and am now waiting for the replacement to arrive. My advice: be very patient. I have revised my initial opinion and now have every hope of receiving my order eventually! Not sure I'd order again though.

User Rating -
User - Yvonne

..........................................................................

Posted on n/a

Never Again!
When I emailed to get a tracking number I was told that the orginal package was lost in transit and a replacement would be shipped when they had stock! I'd like to chase RM but i'm having trouble getting the tracking number....

User Rating -
User - n/a

..........................................................................

Posted on n/a

Ordered goods 18 September. Money debited from credit card account same day. By Friday no sign of goods or even email from them advising goods dispatched so I cancelled order by email within the \'cooling off period\'. They ignored my email then sent me email next day advising goods dispatched. Now 28 Sept and no goods. Emailed them 4 times - no replies, other than their automated replies which advise a sales person would contact within 48 hours. Don't believe goods have been dispatched. Agree with many other customers - Datakits are definitely not to be trusted. Do not order from them. I suspect the one 5-star rating they have was sumitted by themselves. If you do shop with them and have problems contact your local trading standards and credit card company.

User Rating -
User - n/a

..........................................................................

Posted on n/a

I would not recommend this business to anyone I like. I placed an order on the 18th December 2006, well in time for Christmas delivery as per their delivery instructions.

I have received absolutely nothing but automated responses to my emails & nothing in response to the answerphone messages I have left. The most infuriating thing from my perspective, the customer, is that they have taken the money for the product but I can't get a hold of anyone to find out what has happened to it.

In my experience, the best businesses out their on the web will OFFER to cancel your order if they are unable to fulfil it -- with Datakits, I don\'t even know if I will ever get it or my money back.

I will be reporting them to Trading Standards.

User Rating -
User - KD

..........................................................................

Posted on n/a

Ordered product of this company before christmas had still not received it well over two weeks later, contacted the company several time with no responce via their preferred method of email you only receivean automated responce and nothing after that. The alternative method of contact is always full i.e. by phone. Would not recommend anyone who actually want what they have ordered and paid for, to use this company.

In my experience, the best businesses out their on the web will OFFER to cancel your order if they are unable to fulfil it -- with Datakits, I don't even know if I will ever get it or my money back.

I will be reporting them to Trading Standards and Watchdog

User Rating -
User - I Dowen

..........................................................................

Posted on n/a

Absolutely terrible service. I bought two MP3 players in May 2006, they were finally delivered at the end of June. The late delivery was due to the fact that Datakits stated they hadnt received order, however payment had been taken and I had been given an order number!

Then I sent the players back as not quality I had expected. I was never given an invoice or specific number for returns, as their terms page states. I eventually returned the items recorded delivery at the beginning of July 2006 and am still waiting a refund of over £100 (7 months!) Datakits are not even resdponding to Trading Standards.

User Rating -
User - Claire

..........................................................................

Posted on n/a

Try logging into their website-there is an operator based chat facility-I am still waiting for goods but at least you can talk to someone to tell them how rubbish their company is- I am waiting for an MP4 player (cost with p+p 75.98- my other order of a m2 memory card did arriive albeit five days late- They have assured me that MP4 player will be dispatched today- try it at least you can tell them how p****d of you all are!!!!

User Rating -
User - n/a

..........................................................................

Posted on n/a

Seem to have a problem despatching orders, I placed an order on 2nd Jan, 2nd Feb now and still waiting for goods, have received three emails confirming (each time) that goods have been sent ...... I still wait patiently. Also no tel number on website so all contact is by email.

User Rating -
User - n/a

..........................................................................

Posted on n/a

I ordered 2 mobile phone cases on 20.01.07 and on 26.01.07 my package arrived, except there was only 1 phone case in the jiffy bag (the delivery note said 2x cases). I have sent 3 emails but have had no response as yet and after reading these other reviews I'm not to optimistic. I realise I'm lucky to have received something and will have only lost £6.00 if nothing more comes in the post, but how disappointing and frustrating that a company who on first appearance look legit aren't that great. Next time I buy online I will look for sites like this to see other people's experiences. I guess I've learnt a relatively cheap lesson.

User Rating -
User - n/a

..........................................................................

Posted on n/a

Well I got my second phone case this morning, 3 days after I posted my first message here. I had a response to my emails apologizing for the delivery error and luckily they have come through for me. I feel sorry for all the people who are experiencing problems with this company and clearly stand to loose more money than I would have. There are evident staff and management problems with this company and although I now have my products I won't be using them again. My advice, use sites like this one to find other users experiences before purchasing.

User Rating -
User - Mike Skinner

..........................................................................

Posted on n/a

I have recently bought a philips digital photo frame from datakits and it arrived faulty. I have phoned the answerphone service 4 times and sent 4 e-mails and have yet to recieve a response from them - 1 month later. I think i will go and pay them a visit. I live 300 miles away but its the principle of the matter now and any money i will lose in travelling down will make me feel better about the whole situation.

User Rating -
User - Jim

..........................................................................

Posted on n/a

As per many, many other reviews, do not believe any statements that they have shipped goods - whether automated or personal response they are all complete lies. If you are "lucky" you might get some wrong, damanged, faulty or dangerous goods, otherwise you will get nothing but broken promises.

User Rating -
User - n/a