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Reviews

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I recently needed to buy a new freezer. I shopped around for a new whirlpool model and was suprised to find the best price at my local Currys store. They also offered 0% finance, but sadly this purchase spend cap was over my budget. We wanted to take the freezer home in the car for free, but were amazed ti ve told that delivery would in fact be charged free. No grumbles at all.

User - Colin

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As Currys now offer large retail stores, we went to our local new opening in Chesterfield, Derbyshire. Our elderly cooker had roasted its last beef joint long ago, so we were looking for new one. I found the store to be nice and large and airy, this wasnt my experience of previous Curry high street stores. And that they offered a comprehensive display of cookers, and the sales persons were not too pushy. We finally decided on a a BEKO DC3511 for just £186. We had no problems with installation or delivery, and the cooker is still working fine after 18 months. Well done Currys, you have made giant improvements.

User - Mr. Walker

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To all the people out there, never shop at Currys. It's the worst place I've ever seen. Every store I've been in the staff are all unprofessional. They lie about their products, saying how they've reduced them for only a limited period, but when you go back later the price is still reduced. When you buy things they tell you that it will be delivered on a certain day. They then lie and say they've been to your house when you know they haven't and then they make you wait another week. They don't give you your money back. They make you wait two months. Basically, you're better off going elsewhere. It's not worth the hastle even if the prices may be cheaper.

User - Lee

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I recently bought a 21inch tv from currys which broke down after 22 days and was informed that I would have to contact there service engineer in order to fix it(national rates) and if that could not be done then they would replace/refund the money. After taking time off work and waiting several hours there engineer turned up and did'nt even turn the TV on let alone attempt to repair, without going into to much detail. Having spent 8 visits back and forwards to there shop and costing about £100 above the cost of the tv they felt that giving me a refund plus £10 for my travel costs was an adequate compensation for what they put me through. They do not tell you in there litrature the strings attached to this 28 day replacement/ refund policy.

User - Mr D Mc nulty

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I got my new pc from currys with no problems, however i would hate to have to mess about with the 28 day replacement scheme. I can imagine how most companies behave.

User - Karl

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If you buy from currys you had better hope that the item you purchase does not breakdown. They have the worst customer service that I have ever came across and once you have spent your money they are no longer interested. When I mean it is bad I am not saying this lightly, They are extremely rude and when you ask to speak to a manager the manager is ruder. They do not record anything. managers on two occasions promise to call me back to sort my problem back. No call returned. When I called back to query they advised that they had no record of my calls (i had called on approximately 6-7 occasions and they had recorded nothing) and when asking to speak to a manager as still no callback was advised that I did not have a valid reason for speaking to a manager and would not let me speak to one. Still trying to sort this problem out as I speak.

User - david anderson

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I first shopped at Currys in 1988, when I bought a Belling cooker for £800. I've spent a lot more with them since. Yes, I've tried other stores but the service has not been better and the prices are often higher. One thing is certain no one can beat the extensive range in Currys. I've shopped in Currys from Peterborough to Ealing and Milton Keynes to Great Yarmouth. If you want to get the best from people serving you, just as anywhere else, then treat them in the way you want to be treated. Be polite, don't talk down to them, no trick questions and remember that they have a set of rules to work to. Remember rules? They're the things that help to ensure consistency and prevent chaos. Things invariably go wrong when people become unreasonable in their demands and or, ask for the rules to be bent. I've always found that working within their rules gets me a resolution. If I don't like the rules then I can shop somewhere else where I do like the rules. I've seen some really poor examples of customer service on my travels. I've not seen a single example made one iota better by a boorish consumer doing his impression of Gordon Ramsey. Everybody just gets upset and guess what? The guy on the receiving end gets resentful and probably vengeful. He does not become more helpful! Some tips to help you get results when you've had poor service: - Understand what your entitlements are. That's your real entitlements and not what you wish they were. Asking for compensation up front always makes getting a resolution more difficult. If you have genuine, verifiable losses directly attributable to the poor service then you should log these and present them later. Be clear and concise about what's wrong. Be clear about what you want done and by when. The key here is to be reasonable. Demanding that your broken TV be replaced in the next 5 minutes because that's just when the FA cup begins and you've got the lads coming round to watch is (embarrassing situation: yes) not reasonable. Remember the name of who you've spoken to and check to make sure he's clear about your complaint and that he has the relevant authority to deal with your issue. If not, ask him to put you in touch with someone that does. If he doesn't ring when he promises, ring him, or go to see him. Don't throw a fit: it doesn't help, truly. Restate your case calmly and ask for a commitment to contact you by a given time. Don't forget to thank people along the way. Surprised? You won't be when you see how this motivates most people to want to help you further. Finally, don't forget that people don't want to make mistakes, they just do. And everyone, high and low, has a limit to what they can or cannot do

User - Martin Hannon

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I bought a plasma 42' tv only for it to breakdown on the first day of delivery, the tv was replaced with a new tv which after around 7 weeks became faulty i was told it would have to go back to get fixed leaving me with no tv for anything upto 21 days.

User - k ware

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Having recently purchased a plasma from Currys worcester I noticed it was cheaper on the web. A quick ring to Simon Green at the Worcester branch soon had my worries reduced
I called into the store that night prior to delivery and recieved a £300 pound refund without any quibble. Well done Simon well done Currys I thought we where in for a bit of a fight. Anyone using Currys Worcester ASK FOR SIMON GREEN and you will not be dissappointed

User - Dale Morris

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Having tried to purchase on line to save 25.00 and waited seven days for delivery awaited this time and had recipt which was recomended by currys to print from my pc .After this i made a call to there call center and was told there systems were updating ring back in one hour . I rang streight back and another customer adviser told me they had sol out and I woulnt get one until jan 2006 .I then went through to my nearest outlet to find out i can pay the full price and walked away with the product for guess what the full market price NOW WHO IS TELLING ANY TRUTHS NOT CURRYS !!

User - Mrs Askew

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Ordered via net hi-fi system on 29/11/05 evening.I made error in my email address (which I corrected by email)so did not get update on progression of order but still was able to check order on transit system and was availabe to receive goods today. No problems!

User - Jimmy Mac

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I purchased a laptop computer from currys in may 2005 from their website, within 5 months it was not working afetr visits to many stores they eventually agreed a replacement or refund this was in november 2005 i received the refund in feb 2006, there delivery process is excellent. The after purchase customer service is atrocious, never shop there as it will end in pure disappointment.

User - mr gg

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Bought a display model maxim 11-57-32 tv on 7/4/6 at no discount after 3 stores had sent me on a wild goose chase for a store with one in stock. Paid Cash 599.00 on 9/4/7 the TV turned itself off 4 times and took a while to come back on...I was seriously peeved due to this happening. I was told on purchase that if not fully happy within 7 days return it for a refund or exchange..Take it they forgot to mention if it breaks during this period i am FUBARED. So 7 day no quibble returns is in fact a Joke. I will fight my case and shop else where in future.

User - mr j t

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Customer care huh !!!!!!! I recently purchaced a freezer out of the currys book, when delivered it was wrong one , now they pass the buck and wont do anything about it shop and phone calls abusive, bet you dont print this m. newbury

User - m. newbury

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I tried to exchange a mouse for my niece in the Warrington branch. They refused point blank. Manager refused to show me the shops return policy and told me that that is totally different than "his" shop policy. He was shouted "Madam" so loudly over my voice i was undermined and felt so belittled. Eventually he chased me out of the shop in my wheelchair. Never Never go there! I will never return.

User - Sandie

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When my TV broke down it took an engineer five days to come out to repair it- he never even touched it but deciding it was to go in for repair,it was a week later before they came to collect it. A further week later it was returned to me and worked for about 5 minutes before the picture went off.Just like before. I am now waiting for another repair visit knowing full well that they will take it away again.I have been without a TV now for four weeks and no doubt this will continue for some time yet. So much for having an extended coverplan...

User - Melanie

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I bought a 27" LCD TV from Currys late October 2006. It broke down 6 January 2007. The tv was just unwatchable. Currys said that as it was under manufacturer warranty then Samsung would ring to arrange one of their engineers to come out. Samsung don't have engineers within my area so they got Martin Dawes to come out. The 'Engineer' came out turned on the t.v. said yes its broken and took it away. I asked for a receipt but he said it wasn't company policy to give out receipts!! So now I have Currys Martin Dawes and Samsung to ring/email. I have phoned several times over the past few weeks to all three companies - you know the story - waiting on the line for ages - finally getting through - being passed from department to department - and then getting through to someone who said someone will call me back - but nobody returned my calls and I have emailed Samsung. I did get one call from Currys last weeks and I am now told they are waiting for a part. I made the point that the tv is less than 3 months old and I could understand if this was an old tv but surely there should be no problems about getting parts for a new tv model. I also said I have been without a tv for all this time and I can't record programmes that I need to study but that didn't get any reaction. I bought a new DVD at the same time so obviously I cant use this either. I have a 'Whatever Happens' insurance policy but regret taking it out. The problem is that Currys have stated everywhere in their insurance document WITHIN 21 days however Currys interpret it as UP TO 21 days. Which means that they will take 21 days and sod the customer. Customer Complaints at Currys just take the same view as anyone else I speak to there. In fact Customer Services doesn't exist anywhere in the U.K. - 'Customer Sarcasm' or 'Customer Don't give a dam' would be more appropriate titles to the services given. What about the message that comes up saying "Your call may be recorded" - yes it might be but even if it is its obvious that no action is taken ensure customers get good after sales service. I received an email from Samsung this morning (7 days after mine sent to them) - I had told them I had bought a Samsung TV and DVD and I would not recommend them to anyone and they simply responded they were waiting for parts!!

User - carol

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I purchased a Sagem rear projection t..v. 16 months ago, from my local currys store in bridgend for 1500 pounds a huge investment. Anyway it had a manufacturers guarantee for 24 months, 2 weeks ago it would not switch on, so after several hours on the phone to Currys who first of all told me that it was nothing to do with them as the tele was over a year old, they arranged for an engineer to call out. He was with me for about 2 mins, he said that the lamp was broken, and would cost 300 pounds to repair, but because it was still under guarantee I should be alright, however it is at the discretion of Sagem because the part that has broken ie the lamp Sagem do not cover. so the engineer ordered the part he said that it could take up to 7 days well it is nearly 2 weeks now and I have not heard back from him, I will never buy from Currys again,they should have at least made me aware of the fact that the lamp has a shelflife and that I could face a huge bill on top of what I already have paid when the television is less than 2 years old, plus the inconvenience of no television and no courtesy to inform me of the progress or in this case the lack of it.

User - patricia paisley

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I bought a washing machine from Currys 4 months ago. The pump has now gone! (to me obviously meaning it was faulty when bought) and have been told I cannot get it replaced for a new one but must contact the manufacturer under my additional warranty and wait until the very unhelpful people at Hotpoint decide to get a pump and engineer to fix it for me (obviously sticking to their very strict company policies. What happened to statutory rights, as mentioned above there is no such thing as Customer Service anymore. Buy from John Lewis apparently like M&S they will support the customer.

User - Gillian Maddson

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Customer after sales care is absolutely awful! I had to return a faulty purchase to Kirkcaldy Retail Park Branch. The shop was empty and there were at least 4 members of staff chatting. The old female staff member called Denise muttered "Oh here we go" when she saw me with my returned goods. The other staff sniggered. She then proceeded with one word comments eg "Receipt!" "Name!" etc. Her rudeness was obviously well practiced. She slapped the exchanged goods down with a scowl and no apology. The thing is Comet is right next door to them so I will just go there in future.

User - Annie

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Currys customer care and aftersales service is non existent.five times in one morning i tried to contact the store at meadowhall retail park.each time through the so called customer call centre.the store would not pick up the phone.the call centre was unhelpful,i rang the complaints line and they were worse.the store had made a mistake on the order form when i ordered a sky+box two weeks earlier.when the engineer from sky arrived 21 dec 2007 he couldnt do the installation because of the mistake made by currys,but if i rang the store and obtained a new order number he would come back the same day and perform the installation.absolutely no chance of contacting the store,so no chance of sky for christmas,and no chance of ever shopping at currys again.

User - s.ellis

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Currys has more to offer than any other online retailer, with our excellent customer service, the Currys No Worries guarantee of Everyday Low Prices, 24 Hr Helpline, delivery 7 days a week (usually within 4 working days of order) and expert installation, all backed by a nation-wide network of over 380 stores.