Currys
 
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At the Currys website they check their prices daily against other retailers making sure they have consistently low prices.


Reviews

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I recently needed to buy a new freezer. I shopped around for a new whirlpool model and was suprised to find the best price at my local Currys store. They also offered 0% finance, but sadly this purchase spend cap was over my budget. We wanted to take the freezer home in the car for free, but were amazed ti ve told that delivery would in fact be charged free. No grumbles at all.

User - Colin


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As Currys now offer large retail stores, we went to our local new opening in Chesterfield, Derbyshire. Our elderly cooker had roasted its last beef joint long ago, so we were looking for new one. I found the store to be nice and large and airy, this wasnt my experience of previous Curry high street stores. And that they offered a comprehensive display of cookers, and the sales persons were not too pushy. We finally decided on a a BEKO DC3511 for just £186. We had no problems with installation or delivery, and the cooker is still working fine after 18 months. Well done Currys, you have made giant improvements.

User - Mr. Walker


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To all the people out there, never shop at Currys. It's the worst place I've ever seen. Every store I've been in the staff are all unprofessional. They lie about their products, saying how they've reduced them for only a limited period, but when you go back later the price is still reduced. When you buy things they tell you that it will be delivered on a certain day. They then lie and say they've been to your house when you know they haven't and then they make you wait another week. They don't give you your money back. They make you wait two months. Basically, you're better off going elsewhere. It's not worth the hastle even if the prices may be cheaper.

User - Lee


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I recently bought a 21inch tv from currys which broke down after 22 days and was informed that I would have to contact there service engineer in order to fix it(national rates) and if that could not be done then they would replace/refund the money. After taking time off work and waiting several hours there engineer turned up and did'nt even turn the TV on let alone attempt to repair, without going into to much detail. Having spent 8 visits back and forwards to there shop and costing about £100 above the cost of the tv they felt that giving me a refund plus £10 for my travel costs was an adequate compensation for what they put me through. They do not tell you in there litrature the strings attached to this 28 day replacement/ refund policy.

User - Mr D Mc nulty


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I got my new pc from currys with no problems, however i would hate to have to mess about with the 28 day replacement scheme. I can imagine how most companies behave.

User - Karl


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If you buy from currys you had better hope that the item you purchase does not breakdown. They have the worst customer service that I have ever came across and once you have spent your money they are no longer interested. When I mean it is bad I am not saying this lightly, They are extremely rude and when you ask to speak to a manager the manager is ruder. They do not record anything. managers on two occasions promise to call me back to sort my problem back. No call returned. When I called back to query they advised that they had no record of my calls (i had called on approximately 6-7 occasions and they had recorded nothing) and when asking to speak to a manager as still no callback was advised that I did not have a valid reason for speaking to a manager and would not let me speak to one. Still trying to sort this problem out as I speak.

User - david anderson


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I first shopped at Currys in 1988, when I bought a Belling cooker for £800. I've spent a lot more with them since. Yes, I've tried other stores but the service has not been better and the prices are often higher. One thing is certain no one can beat the extensive range in Currys. I've shopped in Currys from Peterborough to Ealing and Milton Keynes to Great Yarmouth. If you want to get the best from people serving you, just as anywhere else, then treat them in the way you want to be treated. Be polite, don't talk down to them, no trick questions and remember that they have a set of rules to work to. Remember rules? They're the things that help to ensure consistency and prevent chaos. Things invariably go wrong when people become unreasonable in their demands and or, ask for the rules to be bent. I've always found that working within their rules gets me a resolution. If I don't like the rules then I can shop somewhere else where I do like the rules. I've seen some really poor examples of customer service on my travels. I've not seen a single example made one iota better by a boorish consumer doing his impression of Gordon Ramsey. Everybody just gets upset and guess what? The guy on the receiving end gets resentful and probably vengeful. He does not become more helpful! Some tips to help you get results when you've had poor service: - Understand what your entitlements are. That's your real entitlements and not what you wish they were. Asking for compensation up front always makes getting a resolution more difficult. If you have genuine, verifiable losses directly attributable to the poor service then you should log these and present them later. Be clear and concise about what's wrong. Be clear about what you want done and by when. The key here is to be reasonable. Demanding that your broken TV be replaced in the next 5 minutes because that's just when the FA cup begins and you've got the lads coming round to watch is (embarrassing situation: yes) not reasonable. Remember the name of who you've spoken to and check to make sure he's clear about your complaint and that he has the relevant authority to deal with your issue. If not, ask him to put you in touch with someone that does. If he doesn't ring when he promises, ring him, or go to see him. Don't throw a fit: it doesn't help, truly. Restate your case calmly and ask for a commitment to contact you by a given time. Don't forget to thank people along the way. Surprised? You won't be when you see how this motivates most people to want to help you further. Finally, don't forget that people don't want to make mistakes, they just do. And everyone, high and low, has a limit to what they can or cannot do

User - Martin Hannon


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I bought a plasma 42\' tv only for it to breakdown on the first day of delivery, the tv was replaced with a new tv which after around 7 weeks became faulty i was told it would have to go back to get fixed leaving me with no tv for anything upto 21 days.

User - k ware


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Having recently purchased a plasma from Currys worcester I noticed it was cheaper on the web. A quick ring to Simon Green at the Worcester branch soon had my worries reduced
I called into the store that night prior to delivery and recieved a £300 pound refund without any quibble. Well done Simon well done Currys I thought we where in for a bit of a fight. Anyone using Currys Worcester ASK FOR SIMON GREEN and you will not be dissappointed

User - Dale Morris


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Having tried to purchase on line to save 25.00 and waited seven days for delivery awaited this time and had recipt which was recomended by currys to print from my pc .After this i made a call to there call center and was told there systems were updating ring back in one hour . I rang streight back and another customer adviser told me they had sol out and I woulnt get one until jan 2006 .I then went through to my nearest outlet to find out i can pay the full price and walked away with the product for guess what the full market price NOW WHO IS TELLING ANY TRUTHS NOT CURRYS !!

User - Mrs Askew


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Ordered via net hi-fi system on 29/11/05 evening.I made error in my email address (which I corrected by email)so did not get update on progression of order but still was able to check order on transit system and was availabe to receive goods today. No problems!

User - Jimmy Mac


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I purchased a laptop computer from currys in may 2005 from their website, within 5 months it was not working afetr visits to many stores they eventually agreed a replacement or refund this was in november 2005 i received the refund in feb 2006, there delivery process is excellent. The after purchase customer service is atrocious, never shop there as it will end in pure disappointment.

User - mr gg


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An Audiostar Packard Bell mp4 player was purchased as a christmas present. I travelled abroad over the christmas period and listen to the mp4 on the way there. On christmas day, I switched on the player in the hope of listening to it. I noticed a crack in the screen. this unfortunately meant that the mp3 player would not work. 1. I can't believe that an mp3 player is so flakey that it can't withstand being in a pocket 2. I have read in a woman's magazine recently that it is a known fact that there is a design problem with that particular model. This leads me to believe that Curry's knowingly sold this product knowing that it had a design problem. i will never ever ever spend a penny in Curry's for as long as I live.

User - Lena


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Bought a 42 inch plasma TV , 5 weeks later while we were watching it , it gave off a buzzing noise and a crack appeared on the side of the panel, i called currys , they picked up the TV. a week later i got a letter from the engineer stating that the fault was due to customer negligence and that this was not covered by the one year waranty and it would cost me £2470!!! to repair, this was a TV i bought for £1300 asked them how they came to that conclusion as this TV had been in the same spot that it had been when it had been delivered. I have called on many occassions to speak to the so called Engineer to explain how he has come to that conclusion , but to no avail, i might as well be speaking to the wall for all the attention i get, i think Currys is the greatest fraudulent company i have come across , one of the staff actually , told me to claim it on my house insurance!!!!.
How on earth can Currys claim they are a reputable company when they sell me a 42 inch TV that last for only 5 weeks, for God sake . Anyway needless to say . i would see them in court.
A word of Advise - "You are better off buying your electrical goods in the Open Market as the risk of buying it there is minimal compared to the risk that you take buying it from Currys"

User - Ade


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Bought a display model maxim 11-57-32 tv on 7/4/6 at no discount after 3 stores had sent me on a wild goose chase for a store with one in stock. Paid Cash 599.00 on 9/4/7 the TV turned itself off 4 times and took a while to come back on...I was seriously peeved due to this happening. I was told on purchase that if not fully happy within 7 days return it for a refund or exchange..Take it they forgot to mention if it breaks during this period i am FUBARED. So 7 day no quibble returns is in fact a Joke. I will fight my case and shop else where in future.

User - mr j t


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Customer care huh !!!!!!! I recently purchaced a freezer out of the currys book, when delivered it was wrong one , now they pass the buck and wont do anything about it shop and phone calls abusive, bet you dont print this m. newbury

User - m. newbury


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I tried to exchange a mouse for my niece in the Warrington branch. They refused point blank. Manager refused to show me the shops return policy and told me that that is totally different than "his" shop policy. He was shouted "Madam" so loudly over my voice i was undermined and felt so belittled. Eventually he chased me out of the shop in my wheelchair. Never Never go there! I will never return.

User - Sandie


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