Cross boarder online orders

As a UK consumer, if you feel wronged by a UK trader, then you should contact one of the following UK bodies,

• Office of Fair Trading
• Trading Standards
• Local Trading Standards Authority

However, if you have made an order outside of the UK, you may be wondering how you can make a complaint. The solution is to visit the econsumer website ran by the Federal Trade Commission of the United States of America. The website address is provided below,

• http://www.econsumer.gov/english/report/overview.shtm

The 'econsumer.gov' site comprises a database of complaints from cross boarder orders. It is not a body to complain to if you are a US citizen complaining about a US trader, or a Canadian citizen complaining about a Canadian trader. It's purpose is in respect to cross board orders, such as a US citizen ordering from an Australian trader.

The econsumer scheme is comprised of the following nations,

• Australia
• Canada
• Denmark
• Finland
• Hungary
• Mexico
• New Zealand
• Norway
• South Korea
• Sweden
• Switzerland
• USA
• UK