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Visit - Cotton
Traders
Description - Cotton Traders was founded in 1987 by former England
rugby captains Fran Cotton and Steve Smith.
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Having ordered 3 items from their spring catalogue, two items were delivered after 4 weeks with a note advising that the other order would be delayed by 2 weeks. This elapsed into 2 weeks and after at least 2 phone calls I was told stock had been delayed again. On phoning after a further 2 weeks, I was told there were other customers in the line before my order and it would be delayed again. I therefore cancelled the order and asked for a refund. This has happened on occasions to friends that have ordered throught the catalogue. On visiting their shop at Ashford REtail Park, you cannot get the same lines !!
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Every time i receive a brochure the sizes i require are out of stock. I have complained about this before and nothing seems to have changed, why advertise up to 5xl and when you go on the website to check availabilty you find out of stock. No plan's to restock, what is the point?
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Posted on n/a
Very poor customer service - the line I ordered did not reach me in 28 days; after 36 I called them and was told it was out of stock, although still being advertised on their website. I was told they could not get the product to me within 10 day, even then! I cancelled the order. My letter of complaint, asking for an explanation and full refund has not been answered - although sent 20 days ago. Will not use again.
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I have ordered from cotton traders on several occasions and find their staff very helpful, however the management is another matter indeed. i recently had cause to speak to a senior member of staff and was appalled at their attitude. i got the impression that the staff are very poorly treated and customers are merely money cows. i will never order from this company again.
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