Cotton Traders was founded in 1987 by former England rugby captains Fran Cotton and Steve Smith. They are official suppliers to Leicester, Gloucester, Sale Sharks and Barbarians.

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Posted on 31 / 03 / 2006

I first purchased something from Cotton Traders when their catalogue dropped through my letterbox. Their clothes looked well made and seemed to use tough materials. The offer that caught my eye was two pairs of chino trousers for over half price. I paid £12 when the normal price is £25. You also had the choice of colours to have the chinos in, there was navy blue, oyster cream colour, light green moss, a lighter sky blue, and an interesting crimson colour called sangria. The colours did vary for the men. Came in plenty of sizes as well, from 10 to 20, the mens also had a wide size range and I choose one pair of men's chinos for my brother as a birthday present. Payment is pretty standard with Visa, Mastercard, Amex or Switch accepted, they also have their own Cotton Trader Visa payment system. Unlike other stores online which have delivery cost depending on weight of clothing, Cotton Traders have a low and very reasonable £2.99 standard delivery, but for this low price it can be a 28 days wait. I was in no major rush so decided to book the basic delivery rate, and was over the moon when my parcel arrived 5 days after ordering. The parcel was well packaged and came with the spring edition of the Cotton Traders catalogue and my receipt of course. The receipt also needs to be kept because it includes a tear off section for returns. With clothes returns can be quite common, especially when buying for others like my brother. The other sad fact is that with Cotton Traders you have to pay the postage if you need to return something. And after reading all the small print on the receipt form it seems they will not take any responsibility for packages lost in transit. Due to the returns policy I cannot give them full marks.

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from - S. Burrows

Posted on 26 / 04 / 2006

Having ordered 3 items from their spring catalogue, two items were delivered after 4 weeks with a note advising that the other order would be delayed by 2 weeks. This elapsed into 2 weeks and after at least 2 phone calls I was told stock had been delayed again. On phoning after a further 2 weeks, I was told there were other customers in the line before my order and it would be delayed again. I therefore cancelled the order and asked for a refund. This has happened on occasions to friends that have ordered throught the catalogue. On visiting their shop at Ashford REtail Park, you cannot get the same lines !!

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from - D. Tibble

Posted on 15 / 05 / 2006

Every time i receive a brochure the sizes i require are out of stock. I have complained about this before and nothing seems to have changed, why advertise up to 5xl and when you go on the website to check availabilty you find out of stock. No plan's to restock, what is the point?

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malcolm butterworth

Posted on 16 / 11 / 2006

Very poor customer service - the line I ordered did not reach me in 28 days; after 36 I called them and was told it was out of stock, although still being advertised on their website. I was told they could not get the product to me within 10 day, even then! I cancelled the order. My letter of complaint, asking for an explanation and full refund has not been answered - although sent 20 days ago. Will not use again.

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D Smith

Posted on 16 / 01 / 2007

I have ordered from cotton traders on several occasions and find their staff very helpful, however the management is another matter indeed. i recently had cause to speak to a senior member of staff and was appalled at their attitude. i got the impression that the staff are very poorly treated and customers are merely money cows. i will never order from this company again.

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michael scrivens

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Contact Details

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1-2 Atlantic Street
Broadheath
Altrincham
Cheshire
WA14 5FA

Help Line - 0870 33 33 442

Email - http://www.cottontraders.co.uk/ct/info_frmContact.asp