Canceling an online order
As of 2010, you may be wondering what your rights are, in respect
to canceling and returning an online order (UK consumer from UK
suppliers). For most products, such as clothing, electronics and
DVD's, you should be entitled to a 7 day cool off period.
This means that you can cancel the order and receive a full refund
for seven days after the order date. There are some exceptions however,
- Banking and financial products
- Lottery tickets
- Betting tickets
- Flowers or foods which may quickly spoil
- Sealed video games, compact discs, etc, which have been opened
Another exception is if you have ordered a service rather a goods
product. If the service begins before the seven days have expired,
then you may not have a right to claim a cancellation.
To cancel an online order, you will, of course, need to inform
the supplier. You can inform a supplier in one of three ways,
The safest, but slowest method is by post. If you send the letter
by registered post then the supplier will have a tough task of denying
they were informed in due time.
When should you receive a refund?
Not all suppliers will charge a credit card before the order has
been shipped. If this is the case, then the supplier should immediately
cancel the payment agreement upon cancellation notification.
However, if you have already paid for your goods or service before
cancellation, you should expect to receive a full refund within
a period of thirty days.