Posted on 15 / 05 / 2003
The network and tarrifs are very good, and the phone never
really goes wrong, but when it does it is impossible to get
help for BT, and if you do adventually get through then they
are no help what so ever and just tell you to go to your nearest
store. When you do this they tell you that there is nothing
you can do and the only option is to buy a new phone.( my
phone wouldn\' send txt messages). I went to a different network
to see about getting a phone(vodafone) and they asked if i'd
had a mobile before, I said yes but it was non reparible.
The man looked at my phone and he said the only thing that
was wrong with the phone was that the centre number was incorrect.
They changed it for me and my phoine worked perfectly and
it didnt cost me a penny. So that just showed me that the
only thing that BT ever want to do is make money. Well you
can stuff my contract where the sun dont shine!
User Rating -
Posted on 10 / 07 / 2003
Don't ever take out a deal with BT Cellnet ! In my experience
they make it very difficult to leave (even when I was out
of contract) and I have found their approach very customer
lacking. They lost my letters, made it difficult for me to
contact them and they send you all kinds of pre-printed letters
which are very confusing and you will waste a lot of time
trying to sort them out. I would check out the other mobile
networks in this mobile section such as Orange, Vodafone or
T Mobile. Buy when it comes to signing a mobile contract with
BT Cellnet Avoid Avoid Avoid !, I would give it Nil out of
5 or max one star for just existing.
User Rating -