Austin Reed, upmarket chain of formal and casual menswear

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They have a great range of quality menswear. I have often visited their store near Debenhams at the Meadowhall shopping centre, they usually have good customer service and some bargains when the sales come round. I recently tried their online shopping site, but to be honest I would never order online. Personally for men's formal wear you really need to be fitted in-store, and I can imagine it's a nightmare if you order something that doesnt fit. The range of suits to pick from is also a little on the small side compared to in-store. The range of products in their high street stores is very impressive, and usually changes everytime i visit. Plus when I have had to return items they send an exchange or refund me straight away, not sure about their online returns policy. But maybe the reason is because Austin Reed realise most people will buy and be fitted for suits etc in-store. Their range of shirts and ties online on the other hand is much better, and of course these are much safer to buy online. There is less chance of buying something that doesnt fit. The site is also very easy to navigate and easy on the eye. Sure i read that they will deliver within 48hrs within the UK. Not the cheapest clothes but the top end of the formal market never has been.

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