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Visit - Argos
Description - Two editions are printed for each, Spring / Summer
and Autumn / Winter edition.
Posted on n/a
I ordered my psp in advance from this merchant, then I was told on the day of release they were out of stock. I had been waiting weeks for this item and then i was told i would be waiting for at least 2 weeks. Extremely annoying, so many items seem out of stock here, avoid.
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Posted on n/a
Yet again i complain about Argos!
Sorted out the dispute in june *above* and was sent £20 vouchers
as recompense *that makes up for the £320 wages i lost waiting
for delivery again *mmmmmm, anyway its happened again...
Ordered on the 23rd august 2007...£240 worth of items..for delivery
on the 24th august...delivery man didnt knock as someone was in all
day...he/she just left a card to say that they would deliver the next
day as no one was in!..i rang customer services to complain yet again
only to be spoken rudely to from one of the customer services employees...i
cancelled the order as i wanted it for the next day*mobiles and camera*
and also i wouldnt be in on the next day for delivery as i had to go
into manchester for a few days....anyhow...i rang customer services
for 4 days...and they received the items back on the 29th august *where
had the items been for 6 days!?* was told that when the items returned
to depot they would refund the cost of the items.argos took the money
out of my bank account the day i ordered...as the items didnt arrive
on time or arrive at all i had to go further into my bank account to
withdraw another £240 to go and pick the same items from a store
15 miles away...so thats £480 out of my bank for argos's mistakes*i
am disabled but needed these items...dont drive..so the travelling and
stress made me have a relapse in my condition*
I have rung argos 'customer services' numerous times up until today...was
told by 1 c.services from the date of return that it would take up to
10 days for refund back into my account and WAS told that this included
weekends...i have rung c.services yet again and they said it was 10
WORKING days!i dont believe it! so from ordering to refund *if i get
it back* it has taken 3 weeks for a refund like i say if i get it.
I have rung yet again to c.services to be talked to very very rudely
by a c.services employee *name obtained* who said before i even asked
that she wouldnt put me throught o a manager because he/she would say
the same thing...how rude!. i mentioned that if it takes this long for
a full refund *was told its my banks clearing systems fault lol* then
how come i had a refund of just the delivery charge *£4.95* and
none of the items 2 days after cancelling? theres seems to be alot of
lets say untruths at argos from the amount or if at all the items they
have/not in stock...untruths from customer services who may i add are
very rude...i asked her to talk to me like a human being and not to
talk to me rudely...she didnt oblige.
Surely i could had had a full refund on the day the delivery charge
refund was put back in my bank? so untrue about bank clearing system
as this proves the point. Anyway rung again and i have to wait for a
refund and it SHOULD be in next wednesday *3 weeks after ordering*
I am copying this website and attaching it to a complaint about argos
to watchdog.
It seems since littlewoods ceased to trade*competition* argos thinks it can do as it pleases....i am complaining.main thing being that on the website even in small print it doesnt say how long you have to wait for a refund...nor about the length of time altogether...ie:the 10 working days claim....argos have missed this out and surely customer should know about this? anyway i gave argos another chance and its the last time...it is EVERYTIME I order...and ive lost faith. I wont give up this time until i have got somewhere with this complaint.
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Posted on n/a
Please be warned before you purchase anything from Argos. They are not interested when things go wrong. I purchased a psp for my son 1 week before xmas. It has now broken and argos have told me I have to phone sony. When I phoned Sony they advised that they would send me a refurb psp. I bought a brand new unused psp and I expect this or my money back if it breaks down. I then phoned argos back - USELESS- they advised that there was nothing they could do. ARGOS ARE CRAP. SPEND YOUR MONEY AT ASDA - NO PROBLEMS WHEN THING GO WRONG THEY SORT IT OUT. DON\'T SPEND YOUR WELL EARNED MONEY AT ARGOS - THEY JUST DON'T CARE.
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Posted on n/a
Please be aware that if you decide to purchase a mobile phone insurance from Argos, they will rarely pay out when needed! Also be extremely cautious when dealing with home delivery only items. Although these come in a satifactory condition, the timescales are incorrect. However the stores do an extremely good, pleasant job with what resources they have, but the stores are always the face to face people with the customers whereas insurers and Argos Direct don't get put through disappointing customers face to face, they can do it at the end of the line!!! To sum it up, - if you can't get it from an Argos store, don't Argos it - shop for it!!!
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Posted on n/a
I thought I\'d write and express my utter disgust at the "service"
I have recieved from Argos thus far. I placed an order in good faith
for a weight bench, some weights and an exercise cycle. I was told they
would be delivered between the hours of 8.00 am and 6.00 pm. I called
your call-centre at 14.00 and then at 15.30 to be told the goods were
on their way. My partner had to take the day off work as we both work
full time. At 5.05 pm I again called the callcentre to be told that
in fact the
goods were not coming to me. When I asked why I was told "I don't
know" before insisting that she found out. After holding 3 minutes
I was told the reason the goods would not be delivered today. I then
asked to speak to a manager to be told that I couldn\'t and that the
manager would tell me the same thing. When I insisted on speaking to
a manager, I was then put on hold for a further 7 minutes before a chap
called " N*** A**** " anounced that he was the call centre
manager. I expressed my feelings and was told there was nothing he could
do about it. He then said my goods would be delivered the next day which
of course is of no use as I informed him that I work during the week.
I then asked if maybe I could recieve a call as to what time the goods
would come so that I could take a few hours off. Again "No"
- Point blank. I asked what the complaints proceedure at Argos was and
was told "you just have complained". I asked for a name and
address to send a letter to but was told in no uncertain circumstances
that I was not getting a name, only an address. I will have no option
but to cancel as I cannot find out a time which this will be delivered
and frankly by the way I was spoken to and my complaint handled, I do
not believe that Argos even care. I will also be forwarding this email
to a contact I have within Watchdog. Unfortunate that it had to come
this far.
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Posted on n/a
The main issue I have with these guys is the out of stock issue, I had to wait weeks for my Timex watch to come. I had to buy from Argos because they were the only people who sold this model. And it's definitely a good watch for such a ridiculous price. It also has a it has a chronograph which really is all you need. It came on time and not damaged, so no problems there. Payment system was easy to use also.
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