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Visit - Wickes
Description - Cater for tradesmen & diy fans with their own
range brand.
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Bought a kitchen from wickes was delivered everything was there but upon inspecting the plans my joiner informed me that the maths just didn't work out for the kitchen worktops and breakfast bar - a cost of another £100 to use - we also didn't have enough work top supports another mistake in the planning -Cost an extra £68 to us - when we called the store i was told by the designer that the joiner had fit my worktop wrong & that we could have used batons instead of work top support - in no way shape or form did she say yes its my fault - delivery time for the missing goods 3 weeks - would not use wickes ever again its a shamble & they don't know what customer service is.
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Stirling Branch. Tried to return an unused motorized valve,purchased day before and was abruptly and rudely denied by the very aggresive female manager;as the packaging had been opened.However seeing as this product came in a clear heat sealed package ,there could have been no other way to check the goods ,which were wrong size,hence return.[no sizing displayed on packaging!]I was told I should have phoned Wickes helpline;Mon/Fri 0900-1700.However I purchased this at precisely 1736 Fri 31 Oct and tried to return it today 1500 Sat 1 Nov!So couldn't if I had wanted to. Also had been very careful opening packaging with a sharp knife so as not to damage it in case of return.Then neatly repackaged item and resealed edging with selotape.I was hoping to spend the afternoon repairing my faulty central heating,but instead trawled all the consumer forums online for advice.Have I just met the most Jobsworthy manager in the whole of Uk?? I left store after expressing my disbelief!!!! Will never shop in Wickes again if this is how they expect to talk to customers.
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I have always found Wickes staff at their Loughborough branch to be
excellent, friendly, knowledgeable, courteous and polite. I visit their
Loughborough branch very regularly.
Staff are human beings and it may be that they also have the odd bad
day, but do their best to oblige
"Treat others as you would like them to treat you"
Well done Wickes and thank you
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Wicks Leather recliner sofa
Customer Service is horrible. Sofa was damaged upon arrival, took 8 weeks to get panel in and it was the wrong one. We could return sofa. gave us a small discount but not nearly enought to make up for this frustration....as of today, still waiting to have replacement panel installed. Were supposed to call w/a time, didn't call I had to call, now my Sat. afternoon is thrown off, since I cannot leave since they will be showing up. Will never buy or recommend Wickes Furniture!!!
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I have used wickes extensively for a large project. Prices are good and far cheaper than the like of b&q. I have also fitted a wickes kitchin for my daughter without problems. I wish the range was a little more extensive - especially insulated plasterboard forf dry lining.
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We bought a fitted kitchen from wickes and was very happy with the whole process. The quality, price, designer and service was good - excellent. We had no qualms going back again for a fitted bathroom. This time it was disaster - the designer was foreign and struggled with the language - the design process was therefore labored and subsequently produced countless problems in the build process. The measurements were wrong - it took weeks to rectify and we ended up regretting going back to Wickes.
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Customer assistants are woeful and rude - they would not honour my contractual date of delivery - it was a set-pack conservatory and due to missing parts they could not deliver in type. From later research I found they source and buy material on the cheap from the far east like China and Indonesia. Therefore if they lack stock of a specific item it takes weeks or months for the stock to arrive from the other side of the world. The general manager refused a refund and was quite rude on the phone. I would never recommend them to a friend.
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The price and range is better than the big commercial outlets like B&Q. They aim squarely at the tradesman or semiprofessional home diy'er - not ideal for a one off small job because the quantities you buy are larger to make a saving - wickes also cut back customer assistance available. They expect you to know your stuff before you visit, I have however noticed more help leaflets at the check-out to counter this. I guess they are much more cost effective than staff - with the saving passed onto you. Most of the stuff is their own brand - this is where the biggest savings are - for branded power tools etc. you will not find them much cheaper than B&Q. If you want to buy in bulk, make a saving, and are content with a no frills service then look no further.
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