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Cook
Description - Thomas Cook claims it is the second largest Travel
Group in Europe. Thomas Cook state they also have access to over 400 airlines.
Posted on n/a
My Wife and I flew from Vancouver to Gatwick return. Our flight to gatwick was a total disaster.First-we were in upgraded seats. My seat did not move to its fullest owing to the Toilets being too close! Try eating with a stubborn passenger in front of you-who sat reclined for 4 hours, even with the bumping I gave him!
At mealtime we had no second choice! There was only bangers and mash.
The worse is yet to come! Following morning the toilets had no water.
We had to use bottle water and wet-wipes. No coffee etc!
Imagine our total chagrin when we tried to get our luggage-only to find one case missing. You see - we had two cases exactly alike-complete with a rainbow coloured belt strapped vertically on each case. One would think it was impossible to leave one and take the other from the plane. Knowing that the Aircraft was leaving in 40 minutes for Manchester - I forewarned the the lost luggage office. "Sorry but we have to follow a routine sir".
Soooo our piece of luggage went to Manchester where it had to stay for the weekend, until someone arrived on Monday before it could even be dispatched. We got it late Tuesday!
In the meantime my wife had no clothing to change into- it was all
in the lost suitcase. Now - to add insult to injury my wifes call to
canadian affairs received a letter from a Luggage loss adjusters stating
delayed delivery of baggage to homeward bound flights could not receive
expenses.
Guess I am in La-La land when someone from your organisation doesn't
even know whether we were coming or going.
We are not going to let this go quietly, in fact we are both in unique
positions with "The British Club" and the "Royal Canadian
Legion" here. I myself am in "Advertising and Publicity"
for the RCL. I am considering writing our story to warn others of the
pitfalls with some Airlines that could spoil their holidays completely.
Neilson R. Marsh
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Posted on n/a
My family and I flew from Toronto to Manchester on T.C and found the
flight to be quite refreshing.
Left on time, very spacious seats, nice friendly crew, clean aircraft.
The food was very edible, having flown many times on Air Transat and
Skyservice, the food was very good.
All around service was very good, only black mark, when returning from
Manchester we had to pay 25 GB pounds to bring back with us a water
wake board, which we had taken over free of charge, we had also checked
with T.C on this side and they assured us that there would be no problem
taking the wake board to the U.K. or bringing it back, I argued that
it was a form of blackmail, in as much as we were not going to leave
a $500:00 wake in Manchester.
All in all, good flight, for what it is worth, my last 2 flights with
Air Canada, one to the U.K. and the last one from Cancun via Philadelphia,
we lost a bag on each flight.
John McDonald
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Posted on n/a
My family and I have just returned from a holiday in Rhodes all I can
say is that the rep in the hotel was fantastic nothing was too much
trouble for her. The cabin crew outbound and especially on return were
great my daughter was poorly on return and nothing was too much trouble
I would definatley use Thomas Cook again.
D Roberts
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