Posted on 21 / 01 / 2005
I followed a links from an email to get a free trial of the Screen
Select service. After signing up with no problems I noticed that
there was no mention on my account of it being a free trial. In
fact, it had my next payment date as being Oct 2004 (even though
the current date was Jan 2005).
I sent an email to them asking if this was normal and got an auto
reply promising a response within one working day. This did not
The following day I noticed that my next payment date had changed
to November 2004.
Five days later Screen Select deducted three months worth of fees
from my bank account on the same day.
I sent them another email requesting a full refund and asking them
to cancel my account.
There was no reply.
The next day I phoned them and was held in a queue for 45 mins
being told that there was one person ahead of me and that my call
would be answered in 1 minute. Finally I gave up.
I issue this review as a warning to anyone thinking of signing
up. For me it has been a very expensive mistake and now that they
have my bank details I\'m not sure what I can do to stop them continuing
to take more money.
Even if you accept that the absence of a free trial plus the gross
over-charging is a genuine mistake on their part that doesn't happen
often you cannot ignore the appalling customer service they offer.
User Rating -
Posted on 09 / 02 / 2005
Screen Select aka Video Island . I find Video Island's quality
control and customer care to be non-existent. After a string of
problems regarding faulty and wrong DVDs, I finally cancelled my
subscritption in early January. They kept sending me DVDs, so I
complained. After a considerable wait, I received a reply on 21
January, which did confirm that my subscription had been cancelled.
Then my Credit Card was charged with another month\'s subscription
in advance on 27 January! I am currently in dispute with Video Island
My advice to others is don't fall for signing up with TescoDVDrental
aka Video Island. Although I'm still in dispute with Video Island,
I have nothing but praise for blockbuster.co.uk, to whom I have
Screen Select aka Video Island aka Tesco DVDrental rating = 1 out
User Rating -
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