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Posted on n/a I followed a links from an email to get a free trial of the Screen Select service. After signing up with no problems I noticed that there was no mention on my account of it being a free trial. In fact, it had my next payment date as being Oct 2004 (even though the current date was Jan 2005). I sent an email to them asking if this was normal and got an auto reply promising a response within one working day. This did not happen. The following day I noticed that my next payment date had changed to November 2004. Five days later Screen Select deducted three months worth of fees from my bank account on the same day. I sent them another email requesting a full refund and asking them to cancel my account. There was no reply. The next day I phoned them and was held in a queue for 45 mins being told that there was one person ahead of me and that my call would be answered in 1 minute. Finally I gave up. I issue this review as a warning to anyone thinking of signing up. For me it has been a very expensive mistake and now that they have my bank details I\'m not sure what I can do to stop them continuing to take more money. Even if you accept that the absence of a free trial plus the gross over-charging is a genuine mistake on their part that doesn't happen often you cannot ignore the appalling customer service they offer. Jocelyn User Rating - ...................................................................................................... Posted on n/a Screen Select aka Video Island . I find Video Island's quality control
and customer care to be non-existent. After a string of problems regarding
faulty and wrong DVDs, I finally cancelled my subscritption in early
January. They kept sending me DVDs, so I complained. After a considerable
wait, I received a reply on 21 January, which did confirm that my subscription
had been cancelled. Then my Credit Card was charged with another month\'s
subscription in advance on 27 January! I am currently in dispute with
Video Island about this. User Rating - ...................................................................................................... Posted on n/a My partner and I were screenselect as a Xmas present last December.
It was a voucher for 3 months I have tried continuely to cancel but
they keep taking 9.99 out of my account every month. I have tried ringing
customer services, which, I believe does not exist. HELP User Rating - ......................................................................................................
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