Screen Select offers a dvd rental service for UK users.

• Go now Screen Select
  

Reviews

Posted on 21 / 01 / 2005

I followed a links from an email to get a free trial of the Screen Select service. After signing up with no problems I noticed that there was no mention on my account of it being a free trial. In fact, it had my next payment date as being Oct 2004 (even though the current date was Jan 2005).

I sent an email to them asking if this was normal and got an auto reply promising a response within one working day. This did not happen.

The following day I noticed that my next payment date had changed to November 2004.

Five days later Screen Select deducted three months worth of fees from my bank account on the same day.

I sent them another email requesting a full refund and asking them to cancel my account.

There was no reply.

The next day I phoned them and was held in a queue for 45 mins being told that there was one person ahead of me and that my call would be answered in 1 minute. Finally I gave up.

I issue this review as a warning to anyone thinking of signing up. For me it has been a very expensive mistake and now that they have my bank details I\'m not sure what I can do to stop them continuing to take more money.

Even if you accept that the absence of a free trial plus the gross over-charging is a genuine mistake on their part that doesn't happen often you cannot ignore the appalling customer service they offer.

User Rating -
Jocelyn

Posted on 09 / 02 / 2005

Screen Select aka Video Island . I find Video Island's quality control and customer care to be non-existent. After a string of problems regarding faulty and wrong DVDs, I finally cancelled my subscritption in early January. They kept sending me DVDs, so I complained. After a considerable wait, I received a reply on 21 January, which did confirm that my subscription had been cancelled. Then my Credit Card was charged with another month\'s subscription in advance on 27 January! I am currently in dispute with Video Island about this.

My advice to others is don't fall for signing up with TescoDVDrental aka Video Island. Although I'm still in dispute with Video Island, I have nothing but praise for blockbuster.co.uk, to whom I have switched.

Screen Select aka Video Island aka Tesco DVDrental rating = 1 out of 5

User Rating -
Paul Ambler

Posted on 23 / 10 / 2005

My partner and I were screenselect as a Xmas present last December. It was a voucher for 3 months I have tried continuely to cancel but they keep taking 9.99 out of my account every month. I have tried ringing customer services, which, I believe does not exist. HELP

User Rating -
Christine Winter

Write a Review

Overall design
How easy is it to use
Offers available
General Prices of products

Total

-
-
-
-

 
-

9
9
9
9

 
9

Screen Select was established in early 2003 to develop an online entertainment subscription service in the UK providing subscribers with unlimited access to the UK's largest selection of filmed entertainment titles. With over 15,000 titles and outstanding customer service, their subscribers are rarely disappointed.

The service features,

• unlimited DVD rental with
• no due dates
• no late fees
• over 15,000 titles to pick from
• low fixed monthly fee.
• fixed monthly fee of £14.99 (15,04,04)
• have three titles out at any time
• subscribers may cancel at any time

Address -
Telephone -
Email -