Home > Powergen
Visit - http://www.eonenergy.com/
Description - Powergen are one of the UK’s leading integrated
gas and electricity companies generating 14% of the electricity needs
of England and Wales.
Posted on 30 / 03 / 2006
You should never consider transferring your gas provider to this company. I sadly transferred my domestic accounts for gas and electricity to Powergen to save some money on my bills last April. They took eight weeks to get my electricity transfer sorted out, which I felt was rather excessive.
Before that I was with Scottish Gas, well i 'WAS' because they kept sending me bills for gas as well. When I phoned Scottish Gas (who were very helpful) they informed me that Powergen had never contacted them. So I was by this time now receiving bills from two companies. Unlike Scottish Gas I has no end of problems contacting Powergen.
I must have phoned their customer service line well over 20 times. Every single time I got through to the obligatory "Welcome to powergen, For this, press etc etc etc. After going through no end of options you finally hear get connected to a person. And on these twenty or so calls I have been told that my account doesn't exist, that my home doesn't even exist LOL, and of course I owe them a pile of money for an account and home that doesn't exist.
Everytime they assured me they would it sorted by the end of today.
It took weeks before 'touch wood' things seem correctly in place. Shocking
in my only description of this company.
User Rating - 
User - G M
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