Home > Pixmania
Visit - Pixmania
Description - Pixmania has more than 150 000 customers and has
generated a turnover of £31 million between 2002 and 2003.
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The customer service is abysmal. I purchased a digital camera from
Pixmania in mid November 2005. I needed to return it because it was
faulty. Well I returned it after 7 days and now it's the middle of January
2006 and I have had not a replacement camera or a reimbursement of what
I paid including the postal costs to return the item. I have had an
email about two weeks ago telling me they accepted it as a faulty item,
but now they never respond to my emails. I have no idea what it happening
currently and I must say this is the worst customer service I have ever
experienced from an online company. You may save yourself a few quid,
but pray the item isn't faulty or your up s*** creek without a paddle
it seems.
Peter
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Bought an H&B HiFI. Ok good price and initially good product.
Now, 2 months later, not working and Pixmania have now given me three
telephone numbers for H&B none of which work They refuse to ask
H&B to contact me. Pixmania after sales relies on buyer dealing
with Pixmania's supplier, ok and good for Pixmania but leaves buyers
with the problems. Will certainly not use Pixmania again
gcam
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Decided to treat myself to a Zen Creative MP3 player. Checked out many internet sites and Pixmania came up the cheapest by far. Ordered on 7th Feb with 24-48 hr delivery premium added on to price. Today is 15th Feb and still no delivery!! Pixmania blame the bad weather last week. DHL have no control on delivery and do not accept any responsibility that Pixmania set for delivery times. Oh and they don't tell you it's working days only. DHL get a lot of complaints thanks to Pixmania, but very politely ask you to refer all complaints directly to Pixmania. Not once have Pixmania contacted me to apologise or offer a good will gesture. The first complaint generated a £3 refund from the company and that was like pulling teeth!!! Never again!!! User rating - minus 5!
browneyes
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Probably the worst internet retailer - goods ordered and paid for and never delivered to me. Now I am still waiting to get my money back. You take a big risk with these people and be prepared to be frustrated...but then this is a French company with virtual operations around Europe. It is up to you.
flying
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LE27T51BX 16/9 27\" (68cm) LCD
I\'ve done a lot of online shopping in my time & received all levels of service - none as appalling as Pixmania.
I placed the order in October '06. They sent me a broken TV so I sent it back & it took over 7 weeks to send back a replacement as it has to be received into their UK "hub" to be sent onto the head office in France. From there it goes back to the manufacturer. During this time I spoke to a number of the very unhelpful people at Pixmania & they couldn\'t haver cared less about my plight.
When they finally sent the new TV out to me it worked fine. When I went to connect it to my new HD service in March 07 I realised that they had sent me the wrong TV - without HD!!!
Sent it back again. It then took 7 weeks & numerous phone calls for it to get back to France where it was checked & then they sent the same TV back to me - AFTER WAITING ALL THAT TIME!!!
I've called this morning & insisted on a refund as they're completely incompitent. This will take 3 weeeks to complete - what's another 3 weeks?!??!?
I would strongly recommend against buying from this company - they may be slightly cheaper but they are completely incompitent & really couldn't care less about their customers. Also, because the head office is in France you can't take them to small claims court as there's no legal entity in the UK!
With hindsight, I would have gladly spent double on my original purchase just so that I could have had the TV for the 17 weeks with a TV!!!!!
Jacob
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after ordering an lcd tv, cinema system, washing machine and microwave oven from pixmania on24 march 2007 i received the microwave and washing machine. today may 2nd 2007 i am still awaiting the other two items. i have telephoned them every day and received differing responses from the tele ops now finally they have told me that i can have a refund for the tv but the cinema system has been blocked for some reason nobody seems to know what to do who to contact nothing. i am currently £1000 out of pocket, not funny! DO NOT RISK YOUR HARD EARNED CASH SPEND A LITTLE MORE AND GET WHAT YOU WANT DO NOT!! I REPEAT DO NOT!! DEAL WITH PIXMANIA!!!
joe
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DO NOT TOUCH PIXMANIA GO TO A REPUTABLE DEALER
Bought 80 gig ipod January,for 14 year old, broke down March, even though only a couple of months old it could not be replaced.
It is now 21st May and still no sign of it being returned. Apparently
it takes three weeks once received in COVENTRY for them to send it to
FRANCE, for repair, FRANCE then have 40 days to fix it, then post it
back to LIVERPOOL. LIVERPOOL then send to COVENTRY, Coventry send it
to LONDON. A member of staff called Lisa told me she has worked there
for two years and is fed up with fending off complaints and advises
all her friends not to touch PIXMANIA with a barge pole.
They could not give me a telephone number for their head office only
to go through faq, to which you get NO REPLY. My advice to any one is
DO NOT TOUCH THIS COMPANY
Sue Dunworth
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Returned a faulty camera which they lost. Made six calls to customer services, sent four emails to various departments but so far I'm no nearer to getting my camera back.
A terrible, terrible company. Avoid!
Ade
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Ordered an HOTPOINT FZA34G on 2nd October 2008 payment was taken. Two days later received an email stating that the item was o/s and del to the warehouse was expected 11/10/08 then i noticed on the pixmania website the item had come back into stock. Heared nothing so emailed pixmania they said the item was o/s and a del to warehouse was not known. So i phoned pixmania up as to purchase one she said they are in stock i asked how many she said 240 i then went through the situation with her, she said a team leader would look into it and email me back once again nothing. after a number of other emails and calls to them replies were out of stock. luckilly on 23rd Oct (21 days from order)it was delivered to our house. But keep away from this French run company they mess you about and are not interested in customer service.
Ivan
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Ordered an Hotpoint freezer on 2/10/08 from Pixmania then received
an email saying the item was out of stock and more stock was due on
11/10/08 into the warehouse (Currys deliver on behalf of Pixmania in
the uk) According to the Pixmania website it was back in stock on 9/10/08
when logging in to the Pixmania account is has stuck on preparation
for a week now, I have emailed them and was told that it is still out
of stock and a date is not available form hotpoint yet.I also emailed
the currys email given no reply received off them. So next day i phoned
Pixmania and asked if they were in stock yes they replied we have over
200 of them.
She said she would pass onto a team leader and still no reply or despatch
notified of the item.
There emails said they i can have a refund if i do not want to wait
any longer but will i receive the refund if i request it? due to other
reports. WARNING STAY CLEAR OF PIXMANIA THEY ARE A WASTE OF TIME. Being
based in a foreign country (France) this makes contact and refunds more
difficult
Ivan
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Advent 4315 Netbook November 2008: They advertised this product with a 4300mAh 6 cell battery in their technical description, but supplied it with a 3600mAH battery.
They picked up the item at their cost and after a few days and wasted calls at 0845 rates, they agreed the item was 'non-compliant' and asked if I would like it exchanged for a compliant unit.
My big mistake was agreeing. 21/2 weeks later I received their 'compliant' replacement which shipped with the same size battery. Their customer comms has been awful throughout. Of course I kept copies of their web pages, since companies cannot advertise and sell products with misleading specifications. Sometime ahead I expect them to change the spec. Although this leaves many customers who bought this item with an inferior product. Battery life is a key buying issue for any portable device.
This company only wants to take your money. If things go wrong, and remember this is a non-UK based company, you are at their mercy with fewer UK consumer rights. I wouldn't like to predict the outcome of a Warranty claim with this company. You have to look at 12 month forward ownership and what chance there is of getting service if there's a problem.
I've now blacklisted their web URLs on all my office PC's so users
can't go there. Caveat Emptor. Ignore their glossy virtual web advertising
and spend a bit more with a reputable company. Even auction sites offer
a better custome buying experience and protection.
Jim
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