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| Pixmania
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 | Home > Computing > Cameras >> Pixmania | | |||||||||||
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| Pixmania.co.uk is an e-retailer in the UK and Europe for sales of photo, and sound products.
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Reviews User rating
- By User - Addicks User
rating - By User - Peter Dowie User rating - By User - gcam IUser rating - By User - Mark Greenhalgh User rating - By User - browneyes User rating - By User - flying User rating - I\'ve done a lot of online shopping in my time & received all levels of service - none as appalling as Pixmania. I placed the order in October '06. They sent me a broken TV so I sent it back & it took over 7 weeks to send back a replacement as it has to be received into their UK "hub" to be sent onto the head office in France. From there it goes back to the manufacturer. During this time I spoke to a number of the very unhelpful people at Pixmania & they couldn\'t haver cared less about my plight. When they finally sent the new TV out to me it worked fine. When I went to connect it to my new HD service in March 07 I realised that they had sent me the wrong TV - without HD!!! Sent it back again. It then took 7 weeks & numerous phone calls for it to get back to France where it was checked & then they sent the same TV back to me - AFTER WAITING ALL THAT TIME!!! I've called this morning & insisted on a refund as they're completely incompitent. This will take 3 weeeks to complete - what's another 3 weeks?!??!? I would strongly recommend against buying from this company - they may be slightly cheaper but they are completely incompitent & really couldn't care less about their customers. Also, because the head office is in France you can't take them to small claims court as there's no legal entity in the UK! With hindsight, I would have gladly spent double on my original purchase just so that I could have had the TV for the 17 weeks with a TV!!!!! By User - Jacob Kingston User rating - By User - joe User rating - Bought 80 gig ipod January,for 14 year old, broke down March, even though only a couple of months old it could not be replaced. It is now 21st May and still no sign of it being returned.
Apparently it takes three weeks once received in COVENTRY for them to send it
to FRANCE, for repair, FRANCE then have 40 days to fix it, then post it back to
LIVERPOOL. LIVERPOOL then send to COVENTRY, Coventry send it to LONDON. A member
of staff called Lisa told me she has worked there for two years and is fed up
with fending off complaints and advises all her friends not to touch PIXMANIA
with a barge pole. By User - Sue Dunworth User
rating - A terrible, terrible company. Avoid! By User - Ade User
rating - By User - Ivan User rating - By User - Ivan User rating - They picked up the item at their cost and after a few days and wasted calls at 0845 rates, they agreed the item was 'non-compliant' and asked if I would like it exchanged for a compliant unit. My big mistake was agreeing. 21/2 weeks later I received their 'compliant' replacement which shipped with the same size battery. Their customer comms has been awful throughout. Of course I kept copies of their web pages, since companies cannot advertise and sell products with misleading specifications. Sometime ahead I expect them to change the spec. Although this leaves many customers who bought this item with an inferior product. Battery life is a key buying issue for any portable device. This company only wants to take your money. If things go wrong, and remember this is a non-UK based company, you are at their mercy with fewer UK consumer rights. I wouldn't like to predict the outcome of a Warranty claim with this company. You have to look at 12 month forward ownership and what chance there is of getting service if there's a problem. I've now blacklisted their web URLs on all my office
PC's so users can't go there. Caveat Emptor. Ignore their glossy virtual web advertising
and spend a bit more with a reputable company. Even auction sites offer a better
custome buying experience and protection. By User - Jim | |||||||||||||
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Overall design
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8 | |||||||||||
- The reason I bought from Pixmania
is price, they were by far the lowest around. Things became complicated when I
wanted to return my item. I eventually managed to get a replacement, but I had
to put a lot of effort in.
- The customer service
is abysmal. I purchased a digital camera from Pixmania in mid November 2005. I
needed to return it because it was faulty. Well I returned it after 7 days and
now it's the middle of January 2006 and I have had not a replacement camera or
a reimbursement of what I paid including the postal costs to return the item.
I have had an email about two weeks ago telling me they accepted it as a faulty
item, but now they never respond to my emails. I have no idea what it happening
currently and I must say this is the worst customer service I have ever experienced
from an online company. You may save yourself a few quid, but pray the item isn't
faulty or your up s*** creek without a paddle it seems.
- am really surprised the people above have had such problems, I have bought from
Pixmania about 15 times over the last three years. They are the first place I
would go for cameras, televisions and accessories. I have also used their photograph
service for around 3000 photographs, the quality is superb and delivery quick.
I also recommend the Vpix card which cost 14 pounds but has paid for itself over
and again in free postage and discounts on photo development and enlargements.
I have not had too many after sales issues in this time but have always had an
answer to any e-mail I have sent within a day. | | | | |||
| Summary of Pixmania | ||||||
| Pixmania has more than 150 000 customers and has generated a turnover of £31 million between 2002 and 2003. Address - | ||||||
