Pixmania.co.uk is an e-retailer in the UK and Europe for sales of photo, and sound products.

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Reviews

User rating - - The reason I bought from Pixmania is price, they were by far the lowest around. Things became complicated when I wanted to return my item. I eventually managed to get a replacement, but I had to put a lot of effort in.

By User - Addicks

User rating - - The customer service is abysmal. I purchased a digital camera from Pixmania in mid November 2005. I needed to return it because it was faulty. Well I returned it after 7 days and now it's the middle of January 2006 and I have had not a replacement camera or a reimbursement of what I paid including the postal costs to return the item. I have had an email about two weeks ago telling me they accepted it as a faulty item, but now they never respond to my emails. I have no idea what it happening currently and I must say this is the worst customer service I have ever experienced from an online company. You may save yourself a few quid, but pray the item isn't faulty or your up s*** creek without a paddle it seems.

By User - Peter Dowie

User rating - - Bought an H&B HiFI. Ok good price and initially good product. Now, 2 months later, not working and Pixmania have now given me three telephone numbers for H&B none of which work They refuse to ask H&B to contact me. Pixmania after sales relies on buyer dealing with Pixmania's supplier, ok and good for Pixmania but leaves buyers with the problems. Will certainly not use Pixmania again

By User - gcam

IUser rating - - am really surprised the people above have had such problems, I have bought from Pixmania about 15 times over the last three years. They are the first place I would go for cameras, televisions and accessories. I have also used their photograph service for around 3000 photographs, the quality is superb and delivery quick. I also recommend the Vpix card which cost 14 pounds but has paid for itself over and again in free postage and discounts on photo development and enlargements. I have not had too many after sales issues in this time but have always had an answer to any e-mail I have sent within a day.

By User - Mark Greenhalgh

User rating - - Decided to treat myself to a Zen Creative MP3 player. Checked out many internet sites and Pixmania came up the cheapest by far. Ordered on 7th Feb with 24-48 hr delivery premium added on to price. Today is 15th Feb and still no delivery!! Pixmania blame the bad weather last week. DHL have no control on delivery and do not accept any responsibility that Pixmania set for delivery times. Oh and they don't tell you it's working days only. DHL get a lot of complaints thanks to Pixmania, but very politely ask you to refer all complaints directly to Pixmania. Not once have Pixmania contacted me to apologise or offer a good will gesture. The first complaint generated a £3 refund from the company and that was like pulling teeth!!! Never again!!! User rating - minus 5!

By User - browneyes

User rating - - Probably the worst internet retailer - goods ordered and paid for and never delivered to me. Now I am still waiting to get my money back. You take a big risk with these people and be prepared to be frustrated...but then this is a French company with virtual operations around Europe. It is up to you.

By User - flying

User rating - - LE27T51BX 16/9 27\" (68cm) LCD

I\'ve done a lot of online shopping in my time & received all levels of service - none as appalling as Pixmania.

I placed the order in October '06. They sent me a broken TV so I sent it back & it took over 7 weeks to send back a replacement as it has to be received into their UK "hub" to be sent onto the head office in France. From there it goes back to the manufacturer. During this time I spoke to a number of the very unhelpful people at Pixmania & they couldn\'t haver cared less about my plight.

When they finally sent the new TV out to me it worked fine. When I went to connect it to my new HD service in March 07 I realised that they had sent me the wrong TV - without HD!!!

Sent it back again. It then took 7 weeks & numerous phone calls for it to get back to France where it was checked & then they sent the same TV back to me - AFTER WAITING ALL THAT TIME!!!

I've called this morning & insisted on a refund as they're completely incompitent. This will take 3 weeeks to complete - what's another 3 weeks?!??!?

I would strongly recommend against buying from this company - they may be slightly cheaper but they are completely incompitent & really couldn't care less about their customers. Also, because the head office is in France you can't take them to small claims court as there's no legal entity in the UK!

With hindsight, I would have gladly spent double on my original purchase just so that I could have had the TV for the 17 weeks with a TV!!!!!

By User - Jacob Kingston

User rating - - after ordering an lcd tv, cinema system, washing machine and microwave oven from pixmania on24 march 2007 i received the microwave and washing machine. today may 2nd 2007 i am still awaiting the other two items. i have telephoned them every day and received differing responses from the tele ops now finally they have told me that i can have a refund for the tv but the cinema system has been blocked for some reason nobody seems to know what to do who to contact nothing. i am currently £1000 out of pocket, not funny! DO NOT RISK YOUR HARD EARNED CASH SPEND A LITTLE MORE AND GET WHAT YOU WANT DO NOT!! I REPEAT DO NOT!! DEAL WITH PIXMANIA!!!

By User - joe

User rating - - DO NOT TOUCH PIXMANIA GO TO A REPUTABLE DEALER

Bought 80 gig ipod January,for 14 year old, broke down March, even though only a couple of months old it could not be replaced.

It is now 21st May and still no sign of it being returned. Apparently it takes three weeks once received in COVENTRY for them to send it to FRANCE, for repair, FRANCE then have 40 days to fix it, then post it back to LIVERPOOL. LIVERPOOL then send to COVENTRY, Coventry send it to LONDON. A member of staff called Lisa told me she has worked there for two years and is fed up with fending off complaints and advises all her friends not to touch PIXMANIA with a barge pole.
They could not give me a telephone number for their head office only to go through faq, to which you get NO REPLY. My advice to any one is DO NOT TOUCH THIS COMPANY

By User - Sue Dunworth

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Pixmania has more than 150 000 customers and has generated a turnover of £31 million between 2002 and 2003.

Address -
Telephone - 08700 118 117 (national rate) Monday to Friday 9am - 5pm
Email - http://www.pixmania.co.uk/uk/uk/c_action/faq_clients/index.html?itag=6785