Posted on 12 / 01 / 2006
Not having a lot of money having just graduated, my boyfriend
tried to insure a modest 1.1 205 in red. We really needed
something low as most of our money was taken due to rent.
Some of the quotes seemed unreasonable and were sometimes
3 or 4 times the value of the car. We phoned around most of
the leading companies and lowest was Norwich Union. It was
still a lot of money for our budget but unlike the other at
least they agreed to throw in free RAC cover.
Because our car was a bit of a wreck, which considering I
drove to work everyday and home late at night it seemed a
good idea. The paperwork went without a hitch and for the
first 6 months there was not a problem. That was until the
obvious occurred, my car broke down late at night. I was in
a poorly lit part of London at the time called the RAC, and
this is where it all went like a horror film.
We had received all our RAC membership details with our Norwich
Union policy. So all I did on my mobile was quote my membership
number. Well the RAC stated it was not a valid number and
they will not be sending anyone out to me. I explained thoroughly
about my car insurance with Norwich Union and it held no water
and they still refused to help.
I then phoned my boyfriend and he phoned the free number
for Norwich Union and they also said they couldn't help and
it was the RAC he should contact. Well nobody did come that
night to help me, and it took the Norwich Union three weeks
to sort the problem out with the RAC.
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