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You will mainly find that Dixons stock quality electrical items from brands such as Sony, Compaq and Panasonic.


Posted on 08 / 07 / 2003

I have heard some bad comments about the Dixons coverplan in the Uk media but my experience has been nothing but good. I bought a Compaq Presario notebook computer from Dixons for £1295 and luckily also got the coverplan as well. A month after I got the notebook I had some sort of hard disk burn out which totally destroyed the machine. Because the coverplan includes free repairs or replacement I got the whole unit replaced. I am not sure what would have happened if I didn't take out the coverplan, maybe £1295 out of pocket and for that I am grateful for Dixons.

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Vicki Hawes, Reading

Posted on 08 / 08 / 2003

I didn't much like having the Dixons Coverplan forced down my throat when buying my Compaq desktop pc from them. But after the wife suggested it was a good idea I took them up on the coverplan. Mainly because I live in a rough area of Manchester and our house has been burglarised before. Therefore after some low life broke into our home again last week and stole our tv, video and pc I was gutted. The only thing I can be thankful for is the Dixons coverplan on the pc because the other items taken were not insured. The money Dixons are paying up will hopefully replace the tv and video and will enable me to buy a low spec pc. All I can say is you never know what might happen and it's better to be covered.

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Joe Fowler, Salford

Posted on 16 / 08 / 2003

4 months ago, i purchased a SHARP laptop computer from Dixons. I also took out 2 years coverplan insurance. 2 months after i got it, it got stolen. I contatced Coverplan imediatly informing them of the theft. They promise to have a replacement product (doesn't matter what it is) to you in 1 month after reporting. It has now been 2 and a half months since the theft and i have recieved nothing. I have contatced them several times, i have had to contact Trading Standards, and my solicitor on
the matter. This is disgraceful. I recommend that if you purchase anything from dixons, you do NOT take out Coverplan insurance, but go to an independant insurance company.

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L. Malins, Portsmouth

Posted on 26 / 07 / 2003

Better than my local high street Dixons if only because that is a small shop. I am currently unable to drive because of the painkilling drugs I take for a broken hip bone which has only just heeled. Therefore I have problems getting to local cities such as Nottingham and Sheffield and Derby because I find riding on a bus too painful over a longish journey. I therefore decided to go shopping online for the first time and picked Dixons because I usually do my electrical shopping their. I was looking for a new vcr and found the the range of vcr products and items much better than the Alfreton shop I visit. I managed to find a Sharp vcr with free delivery and it was delivered on time with no problem. The overall service was good and much easier for me with my hip problems. Overall the electrical product and items online at Dixons is good and worth a visit.

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Paul Herman, Alfreton

Posted on 26 / 01 / 2006

I bought a surgemaster from your H/Pool store, with a computer which i also bought. However, my computer has been repaired twice from a local H/pool shop. The shop informed me that the reason my computer was needing mending was because their was power cuts and the surgemaster did not work it was faulty. Therefore, i took surgemaster back to the shop with the telephone number of the computer shop. They checked the surgemaster and agreed it was faulty in your store. However, refused to change it because i did not keep the box and was unable to find the receipt. I thought this was unfair i dont know anyone who would keep a box or receipt of a surgemaster. I did not ask them to pay for the bills i have had to pay getting computer mended i just asked them to replace a faulty piece of equipment. My family and I have spent a lot of money in your store, however, i feel your manager needs to go on a training course to teach him how to treat customers. He was unhelpful and very rude. I did leave my name and number and he did say he would contact me but i am still waiting for the call.

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Deborah Royal