They advertise a lot in the national press and papers such as the Sun and continue to sell a massive range of mobile phones at their shop online.

• Go now - Dial-a-Phone
  

Posted on 15 / 12 / 2004

I have used Dial a Phone previously and I have to say the customer service during my last purchase was fantastic. Sometimes people can be put off by the fantastic offers and so much "Money Off" but it is a good scheme. You pay your line rental and get a redemption voucher at various points during the year. The advice that is given from the sales staff is good although I think that the staff could have better product knowledge. Most of the information that is offered can be found on the advert. When pushed though they have always been able to find out details for me.

The customer services team are a different league though. They are friendly and polite and it seems that Dial a Phone is one of the few companies that seem to be offering customer service.
Now don't get me wrong. The last time I bought a phone through them the customer service I recieved was not as good, but this time round I was really pleasently suprised by the kind nature and what seemed like a better structure of the call. The customer service that they can offer is fairly low as they are after all a dealer and a lot of the more in depth requests you have to direct towards your network, in my case Vodafone. I have to say that there is very little difference although buying direct from Voda I would have paid more for the phone and more on monthly price plans over the year. So that is it really. Very happy with my phone. Would I use them again? Yes, if the same deals continue I would be mad not to!

5 stars The best

User Rating -
from - Bill

Posted on 13 / 12 / 2005

I have been a customer for 10 months now and have a 18 month contract. I recievd a sales call from one of there agents telling me that I was an excellent customer and that my credit rating was good and that I was recieving a free upgrade at no cost. They failed to tell me that my current mobile I would have to pay as well as the expensive £30.00 per month line rental. The other complaint is they send you a phone that they choose.

Sorry but once my current term finishes I wont be using them.

also another gripe they do not enclose a retun bag with a prepaid payemnt. I didnt ask for this phone and now I am out of pocket on postage.

shambles....

beware!

User Rating -
from - Martin Bone

Posted on 13 / 12 / 2005

Unfortunately my partner opened the packages with the phones that I have have in my name. Two of them numbers07886898627 and 0788634008. I have had the phones for three months but was not aware that I needed redemption vouchers and I had to apply for them within 28 days. I rang and spoke to your customer services who I must say was very polite but I dont understand why when your computer system can check whether or not I have recceived my money back I am not able to receive duplicate vouchers.

User Rating -
from - Diane Steventon

Posted on 31 / 12 / 2005

The dial-a-phone airtime cash back process is grossly unfair to the consumer. It requires the issue of the latest top copy bill from the airtime supplier. There is no recommendation in their data sheet for cash back submissions to register the mail. I have had a recent experience whereby Dial-a-Phone Ltd claim my original submission was never received by them. I tried to obtain a replacement top copy from O2 but this didn't arrive during the redemption period. Before the end of the redemption period I expressed my dilemma to Dial-a-Phone staff who recommended that I re-submit a photocopy of my original submission by registered post to arrive before the final date for redemption. This was done yet Dial-a-Phone issued a response stating that it was \'not valid for redemption at this time\'. The sum involved was in excess of 75 pounds plus 4 pounds in postal charges. With this process its all too easy for Dial-a-Phone Ltd to claim that the post was not received by them and pocket my cashback. In most peoples language such action is called theft! I wonder how many more people have experienced similar letters of rejection to pay cashback from Dial-a-Phone. I have complied fully with their requirements. I will not use them again unless I receive the cashback they contracted to give me under my Agreement.

User Rating -
from - M J Edmends

Overall design
How easy is it to use
Offers available
General Prices of products

Total for Dial-a-Phone

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9
9
9
9

9

Established in 1995, Dial-a-Phone don't have any expensive shops to run, therefore they can provide you with the best deals around - direct to your door.

Dial-a-Phone offers a good range of phones with excellent deals and offers.

They promise,

• Next working day delivery if you order before 1pm.

Find handsets from brands such asm

• Nokia
  
• Samsung
  
• Sharp
  
• Panasonic
  
• LG
  
• Motorola
  
• Sony Ericsson
  
• Siemens
  
• Nec

Address - Dial-a-Phone Ltd, 53 - 79 Highgate Road, London, NW5 1TL
Telephone - 0870 333 6061
Email - n/a