Home > British Gas
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Description - They have over 15 million customers, making them
the largest energy company in the UK.
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Product - Baxi boiler and central heating
I have had a service agreement with British Gas for many years which includes a service of our Baxi once a year. They never contact me about the service, I always have to ring them to make an appointment, and I get the impression if I did not contact them I would never get it serviced.
I made an appointment for a service engineer to call today (18 November 2005) between 9am and 1pm. My husband has taken the morning off from work and it is now 3.49pm and the engineer still has not shown.
We have tried several times to contact British Gas during the day and it takes a very, very long time holding on the phone to get through to anyone. As they have an automated system, you go around in circles trying to speak to somebody and all the time your phone is being charged. Heaven knows what would happen if my heating system did break down, it would be a nightmare trying to get in contact with someone.
I wish I knew of a reliable firm who could service my heating system and be available for call outs if necessary. A firm that when you call them you get to speak to an actual PERSON who can advise and help you. I would love to leave British Gas if I could find such a firm. I have no faith in them whatsoever.
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