Well designed site for buying clothes and accessories worn by Hollywood stars and celebrities.

• Go now http://www.asos.com/

Posted on 01 / 04 / 2005

I stumbled across this site maybe around two year ago, funny how time flies. It did on the faceof it look a really good find. They had all the latest 'up to date' fashion and accessories, and all the clothes the a-list celebs wore as well. They also seemed to update the site on a regular basis with with new products making it a pleasure to browse.

The prices also seemed good value for money. All this was excellent news until it came to the ordering process, they said I would get next day delivery (at extra cost) or I could pick a standard delivery of 4 working days. But before this could happen I relized to my horror that I had ordered the same thing twice when reading my email confirmation of the order.

This is when I experienced such a bad level of customer services when enquiring about the recent order I had placed. It a customer services representative of ASOS.com three whole days to reply to me, and informed me I could either receive both items or have a refund for the wrong ordered item. Well of course I wished to cancel the wrong item and for ASOS to send the rest of my order asap. Well I waited around for another 3 days and still had no response from ASOS regarding my email canceling one item. After 9 whole working days, I was informed I would now be refunded the whole of my order because all the item I had ordered were now out of stock.

There customer service department really needs a kick up the arse. If you are a prospective buyer with ASOS.com make a mistake with the order process at your peril.

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9.5

ASOS are an unusual and very specialist shop, with rare celebrity fashions.

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