Home > ASOS
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Description - ASOS are now owned by the biggest chain of supermarkets
worldwide, Walmart.
Posted on n/a
I stumbled across this site maybe around two year ago, funny how time flies. It did on the faceof it look a really good find. They had all the latest 'up to date' fashion and accessories, and all the clothes the a-list celebs wore as well. They also seemed to update the site on a regular basis with with new products making it a pleasure to browse.
The prices also seemed good value for money. All this was excellent news until it came to the ordering process, they said I would get next day delivery (at extra cost) or I could pick a standard delivery of 4 working days. But before this could happen I relized to my horror that I had ordered the same thing twice when reading my email confirmation of the order.
This is when I experienced such a bad level of customer services when enquiring about the recent order I had placed. It a customer services representative of ASOS.com three whole days to reply to me, and informed me I could either receive both items or have a refund for the wrong ordered item. Well of course I wished to cancel the wrong item and for ASOS to send the rest of my order asap. Well I waited around for another 3 days and still had no response from ASOS regarding my email canceling one item. After 9 whole working days, I was informed I would now be refunded the whole of my order because all the item I had ordered were now out of stock.
There customer service department really needs a kick up the arse. If you are a prospective buyer with ASOS.com make a mistake with the order process at your peril.
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What a terrible bunch of customer service staff at asos, I have not had any reply after a week and they have no phone number, beware of this.It is my last time ever ordering I will not use them again or recommend to anyone.
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Posted on n/a
I really love all the clothes, shoes etc from this site, but there custmer service is shocking. I bought a bag designer bag from there site a couple of weeks ago and whilst out the strap broke.
I have tried contacting the custmer services dept but i get know answer. They even promise to get back to you within 1 working hour!!!!!! which is not true.
Think twice before buying from the company.
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