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Visit - AOL
Description - AOL is one of the world’s largest and most trusted
Internet Services providers.
Posted on n/a
I subscribed to AOL Silver package on the 5th of Sept 05, but was not told the speed was only half a megabite. When I discovered that other companies could offer 1 megabite for the same price, I canceled with AOL after on the 7th Sept. I have since been waiting for the phone line to be freed and this has been going on for 4 weeks now. What I would like is some explanation because I cannot subscribe to any other company until the line is freed. I am really disappointed at the service I got and would not recommend this service to anyone. I still would like to know how long more now before the line is freed. I have called the AOL support line several times and am always told that the line will be freed by Bt. I rang BT and was told to get back to the service provider to complete the cancellation process and I am still waiting for this to happen. Could someone get back to me please. Thanks
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User - n/a
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Posted on n/a
We have been with AOL a long time and recently upgraded to their platinum service and have gone WiFi. Unfortunately my username has been 'hijacked' and the 'hijacker' has been abusive in chatrooms and sent nasty bulk e-mails according to AOL - who think its me doing it and its not! For the last month we have spent the equivalent of our £29.99 monthly fee on telephone calls because AOL keep blocking our account and we have to keep phoning to get things sorted. They won't let us change the registered account username and they won't let us cancel the contract with them without charging us the remaining 11 months on the broadband contract. We can get nowhere with them - they (from abroad) answer like robots, are extremely difficult to understand sometimes and totally unappreciative of the difficulties we find ourselves in because of this. There is apparently no effort at finding the 'culprit hijacker' - we just get inconvenienced and penalised every time. AOL your service sucks, you may be the biggest but you are most definitely the worst ISP!
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User - n/a
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Posted on n/a
Why the hell dont you just change your password? Err your user name stays the same but as your password is changed then the hijacker cant use it! Think about your comments before shouting!
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User - IssUK
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