UK-Shop-Index - Consumer Advice for Shopping at Online Shops


Consumer Rights Yours rights when buying online in the UK EU, Norway and Iceland online orders, your rights United States online orders, what are your rights Credit card purchases, your additional rights Cancel an online order and returning the goods Disputes Citizens Advice Bureau, provides advice for dispute guidance Ombudsman, what are they, and how do they handle disputes? Alternative Dispute Resolution in the United Kingdom Small claims, civil legal action in the UK Cross boarder online orders, how to make a complaint ICPEN, a global protection agency for consumers Name of consumer agencies for nations around the globe Trade Associations Trade associations and regulators, another avenue to solve disuputes UK Association for Internet Service Providers Scams Internet scams, the warning signs Scam lotteries or bogus prize draws Phishing, scams to elicit personal details Report a scam to an official UK government body Resource for learning about consumer scams Online Security Secure servers, how secure are online shops? Do retailers store payment and personal details securely?


	European intervention could weaken UK Shoppers refund claims Year 2010 New rules proposed by the European Commission could weaken the the rights of UK consumer. Under current UK law, consumers are entitled to a full refund if the goods they purchase are found to contain a fault. The proposed European amendment, will only enable consumers to be entitled to a replacement or repair of their faulty goods, and in some cases only a discount. With some exceptions, consumers will only be able to claim against their faulty goods within thirty days of purchase. The Department for Business plans to fight to retain the 'right to reject' for UK shoppers. .................................................................................................. UK consumer confidence increases, the highest for twenty one months Year 2010 A report released by GfK NOP has shown an increase in consumer confidence. The month of October 2009 has detailed an improvement in consumers willingness to make bigger purchases, the highest for twenty one months. With the Bank of England keeping interest rates low, the trend of confidence is predicted to up lift further. Analysts still believe consumers are wary of further economic troubles, and the overall picture is still of fragility. But, the forecast is for the UK economy to pull out of recession in the near future. .................................................................................................. Grocery stores remain resilient, clothing sector hardest hit Year 2010 The most resilient retailers of the UK recession are the grocery supermarkets. Research firm, Deloitte, has released data that shows consumers are being drawn towards supermarkets such as Tesco, rather than non-food businesses. Compared to two years ago, over eighty percent of shoppers are purchasing the same pound sterling amount of food. The picture is not so healthy for clothing and shoe retailers, who have been hit by a forty five percent decrease of spending by shoppers. As was to be expected, budget level retailers and product lines are selling best.

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